Ecommerce Coordinator

5 days ago

Greater Brisbane QLD, Australia Michael Hill Full time

At **Michael Hill**, our heritage of craftsmanship meets digital innovation. As a leading global jewellery retailer, we're on a mission to create seamless, inspiring shopping experiences across all customer touchpoints. We're looking for a detail-oriented and proactive **eCommerce Coordinator** to help drive our digital success.

As an **eCommerce Coordinator**, you’ll support the day-to-day operations of our digital trade function across **Michael Hill, Medley** and **third-party marketplaces**. Reporting to the Digital Trade Lead, you’ll play a vital role in optimising product visibility, ensuring a seamless customer experience, and executing online campaigns in line with our brand and business goals.

**More about this role**:
Website Management & Optimisation
- Update and maintain product listings, pricing, and promotional activity
- Ensure accurate categorisation, tagging, and on-site search optimisation
- Assist with campaign execution, uploading creative assets, off-site briefing, and conducting UAT and QA testing
- Monitor site health and flag issues

Marketplace Coordination
- Manage listings and updates across marketplaces, ensuring consistency with our main site
- Support promotional campaigns and resolve listing issues with marketplace partners
- Work with fulfilment and customer service to ensure smooth operations and customer satisfaction

Operational Support
- Collaborate with Planning, CRM, Creative, and other teams to align on launches and promotional calendars
- Assist in weekly trade reporting with actionable insights
- Contribute to continuous improvement by documenting and refining BAU processes

**What You Bring**:

- 1+ years' experience in eCommerce coordination or digital merchandising (retail experience preferred).
- Familiarity with eCommerce platforms (e.g. SFCC), marketplaces (e.g. Seller Centre), and CRO tools.
- Strong analytical skills and proficiency in tools like Google Analytics, and Excel.
- Excellent attention to detail, time management, and multitasking skills.
- A collaborative spirit and clear, confident communication style.

**What Makes You a Great Fit**
- Detail-obsessed and data-driven
- A natural problem-solver with a continuous improvement mindset
- Adaptable and calm in a fast-moving digital environment
- A team player who thrives in a collaborative, cross-functional workplace
- Self-motivated with a proactive attitude toward learning and results

**Why Join Michael Hill?**

At Michael Hill, we believe our people are the spark behind our success. You’ll be part of a passionate, creative, and dynamic digital team that’s reshaping the future of jewellery retail across borders and platforms.

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