eCommerce Warehouse

Job Title:

eCommerce Warehouse & Customer Service Coordinator

Location:

Brookvale

Employment Type:

Full time

Reports To:

Director

About Us

We're a fast-growing, feminine fashion footwear brand passionate about delivering trend-driven styles and an effortless customer experience from order to delivery. From browsing to unboxing, we take pride in making every step effortless. Our warehouse team plays a key role in bringing this to life.

Fun, dynamic, and driven by a love for beautiful shoes, we're a tight-knit team that thrives on collaboration, creativity, and attention to detail.

We're looking for a proactive and detail-oriented
eCommerce

Warehouse & Customer Service Coordinator

to join our small but mighty team.

About the Role

This hands-on role is ideal for someone who is highly organised, detail-oriented, and committed to delivering exceptional customer service. The successful candidate will thrive in a fast-paced environment, be confident juggling multiple tasks, enjoy creating structure in a busy environment, and approach problem-solving with a proactive, can-do attitude. Working closely with the Director, you'll have the support and guidance to grow and succeed in this dynamic role.

Key Responsibilities

• Liaise with customers via email, phone, or chat to respond to order-related queries, provide updates, and resolve any issues with professionalism and care.
• Ensure all orders placed before 2pm are processed and dispatched the same day.
• Coordinate the fulfilment process from start to finish, making sure the correct products are shipped on time.
• Maintain inventory accuracy through regular stocktakes, adjustments, and proactive inventory management.
• Receive incoming shipments and ensure inventory is checked, recorded, and stored correctly.
• Work closely with courier partners and ensure daily pick-ups are ready for collection.
• Identify and communicate any issues with stock, deliveries, or systems that may affect the customer experience.
• Collaborate closely with the Director and take direction and feedback well in a supervised environment.
• Maintain a clean, organised and safe warehouse at all times, in line with WHS procedures and the employee handbook.
• Support with general warehouse organisation, returns processing, and team tasks as required.
• Supervise and lead the Picker & Packer team to ensure efficient daily operations.
• Provide customer service support for showroom appointments held in the warehouse.
• Coordinate and manage showroom appointments as required.
• Collect returned items from the local post office as required.
• Physically fit – able to be on your feet and lift boxes - able to lift a carton of shoes (up to approx 10-12 kilos)
• Physical fitness, as this role will involve some heavy lifting of stock and climbing a ladder and be comfortable working on your feet.

About You

• Current drivers license required
• Previous experience in a warehouse or customer service role (ideally both).
• Strong attention to detail and organisational skills.
• Great communication skills and a friendly, helpful approach with customers.
• Ability to manage time effectively and meet daily dispatch deadlines.
• Confident using order management and inventory systems (training provided).
• Comfortable working in a hands-on, fast-paced environment.
• A collaborative team member who demonstrates a strong work ethic and consistently goes above and beyond.
• Physically fit – able to be on your feet and lift boxes - able to lift a carton of shoes (up to approx 10-12 kilos)
• Physical fitness, as this role will involve some heavy lifting of stock, climbing a ladder and working on your feet.
• Highly self-motivated with the ability to work independently and collaboratively as part of a team.

Systems & Tools

Previous experience in these systems is preferred but full training will be provided.

• Shopify

(eCommerce platform)
- ShipStation (shipping & label printing)
- Swap (returns platform)
- Australia Post eParcel
- Printing software for dispatch labels
- Gorgias (customer support system)
- Google Workspace (Docs, Sheets, Gmail, etc.)

Key Performance Indicators (KPI's)

Key performance will be discussed with you.

Why You'll Love Working With Us

• Join a fun, supportive, and fashion-loving team.
• Be part of a growing fashion brand – gain hands-on experience in a successful and growing eCommerce business in the fashion industry
• Opportunities to grow – potential for future career development in warehousing, or customer service.
• Team events & perks – be part of fun team gatherings, staff incentives, and celebrations
• Staff discounts & birthday leave

To apply please email your CV to