Community Host

JLL supports the Whole You, personally and professionally.
**About the role**:
The Community Host delivers exceptional client experience daily through engagement and clear communication. You'll use JLL's HX Service Line to bring new 'Experience Services' to site staff. Your role involves strengthening the partnership between JLL and our client while improving service delivery and developing your professional skills. You'll be responsible for implementing the experience program at the client site. This position lets you use your service passion, people skills, and enthusiasm to create a hospitality-focused workplace.
You'll also ensure that your assigned areas are functional, presentable, clean, and safe, providing a quality environment for both occupants and visitors.
**Key Responsibilities**:
Serve as the initial point of contact for all client employee enquiries, issues, troubleshooting, and feedback related to the services withing the workplace
Spend time each day welcoming employees in the reception or employee entrances as well walking the floor to ensure all spaces are clean and maintained
Manage APAC Helpdesk mailbox and allocate tasks accordingly, answer telephone calls
Support the Facilities Manager when required
Process work orders and invoices
Ensure the provision of a safe working environment
**What we’re looking for**:
Previous experience in hospitality, or a corporate work environment
Proficient with Google Workspace and Microsoft Office Suite
Great interpersonal skills with the ability to work with mínimal supervision
Demonstrate a proactive and professional approach to customer service and interact with employees and vendors
Able to work efficiently while handling competing priorities with shifting deadlines
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.