Trade Delivery Officer

6 days ago

Parramatta, Australia Westpac Group Full time

**Looking for Flexible individuals to work from 6:00am to 8pm, Monday to Friday**
- **9 Month Fixed-Term (may extend)**:

- **Onsite in Parramatta**:

- **Entry-level role with someone in a background in Trade, Finance or Graduates
**How will I Help?**

As a Customer Service Officer - Trade Finance, you will be the first point of contact for Westpac Trade customers to assist with their everyday needs for trade products and enquiries. You will play an essential role as part of the wider Trade Service & Operations team, assisting our international trade customer base by facilitating the effective processing of documentation, communication, and both domestic and international trade transactions.

You will be responsible for:

- Act as the central operational contact for all trade related queries.
- Owning the trade experience and providing a resolution to both internal and external clients.
- Processing international trade documentation and customer transactions in relation to Westpac trade finance.
- Identifying opportunities for continuous improvement of systems and processes.
- Operating in accordance with Compliance & Privacy requirements and managing operational risk effectively.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**
- A background in customer service or administration is desired.
- Industry experience in Financial Services.
- Previous experience in Trade Finance is desirable but not essential.
- Excellent communication skills with a high attention to detail.
- A positive and enthusiastic approach to acquiring product and systems knowledge.

You will be energetic and motivated, able to work well inside a group and broadly across our organisation with a positive and enthusiastic approach to acquiring product and systems knowledge

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here. Just click on the **APPLY **button.
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _

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