Residential Services Manager

**Residential Services Manager, St Georges home**:

- **Permanent full time, located in Altona Meadows**:

- **Competitive remuneration package + salary packaging and novated car leasing**:

- **Applications close Tuesday 18 July**
- Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians for over 70 years, through a range of residential aged care, primary care and in-home services - all across Victoria. By working with our values in mind - Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are.
- Following a development opportunity, we have a vacancy for a Residential Services Manager of our St Georges home, located in Alton Meadows. Home to 124 residents, the St Georges home boasts recent renovations, low staff turnover, little agency usage and high occupancy. If you’re someone who likes a challenge though, there are opportunities for growth in occupancy and staffing to come.
- As an experienced Residential Services Manager, you will be responsible for the complete oversight of our residence and deliver high quality leadership to your team, and care to our clients. Reporting to the Regional Business Manager, your primary drivers of success include both strategic and operational leadership and an ability to engage and motivate others to deliver the best standard of care.

**Some of your general duties will include**:

- Managing and leading a diverse team of employees and volunteers to provide an exemplary level of care and service to our residents
- Responding quickly and effectively to issues including Human Resource, client complaints and serious incidents
- Facilitating the implementation and effective use of quality and risk management information systems
- Ensuring employees are aware of their responsibilities around incident management and reporting, including compulsory reporting obligations
- Maintaining financial performance targets including occupancy levels, ACFI management and budget outcomes
- Implementing relevant legislative and policy changes and maintain appropriate aged care standards
- Fostering and developing effective relationships with residents, their families, staff and volunteers in support of the client goals of care

**About you**:

- Significant management experience in an aged or health care setting
- Experience working within the Aged Care legislative framework, including Compulsory Reporting requirements and the Aged Care Complaints Scheme or similar
- Experience working with the Aged Care Quality Standards and Accreditation Frameworks and requirements or similar
- Knowledge of the Aged Care Funding Instrument (ACFI), including its impact on business outcomes and a sound understanding of Occupational Health and Safety regulations
- A passion for providing high quality service and continuous improvement to achieve results
- Current registration as a Registered (Division 1) Nurse with AHPRA, and postgraduate qualifications in health management, business administration or similar are highly desirable but not essential.

**Why work with us?**
- A safe and supportive work environment where people are valued and encouraged to share their ideas
- Competitive remuneration package and access to salary packaging benefits of general living expenses up to $15,900 and meals & entertainment up to $2,650 per year, and novated car leasing
- A monthly paid day off + 4 weeks annual leave
- A strong learning culture where you are in the driver’s seat of your ongoing professional development, and a history of internal career progressions
- Working in a trusted and values based organisation focused on quality and growth
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit

**Interested in applying**:

- Applications close COB Tuesday 18 July.