Customer Relations Consultant

2 weeks ago

Melbourne, Australia TAL Full time

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Job Description**:
customer experience at all times.
- Provide exceptional customer service for all internal and external customers
- Identify opportunities for other WBC group products
- Service existing policy holders
- Provide accurate information about our products and processes
- Take ownership of all customer requests and issues and follow through to ensure customer satisfaction
- Capture customer feedback including complaints in the appropriate systems
- Adhere to daily schedule

**Delight customers**
- Ensure a continuous focus on the customer experience as measured against BT satisfaction measures and external benchmarks
- Ensure that our customers are the focus of everything we do
- Display empathy at all times to customers who are calling in a time of need
- Understand and manage the customer’s expectations

**Manage Business Relationships**
- Effectively communicate any concerns to peers and the team through regular meetings
- Develop and maintain sound working relationships with stakeholders in relevant areas of Westpac & BT

**Qualifications**:
Behavioral Capabilities
- Strong analytical and problems solving skills
- Superior communication skills, both written and verbal
- Strong organisational and time management skills
- Interpersonal and relationship management skills
- High level attention to detail and accuracy
- Ability to work in a changing environment
- Ability to work independently and under pressure
- Ability to process large volumes of work accurately
- Team player at all times, values driven and growth Mindset

Additional Information

Knowledge/Qualifications/ Experience
- Previous experience in a customer service role (desirable)
- Relevant industry qualifications (desirable)
- Tertiary qualification (desirable)

Technology Capabilities
- Microsoft Office Suite; Word, Excel, Outlook
- Mainframe Systems.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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