Service Manager

Job Description:
Position Overview

The Service Manager provides our customers with the highest level of service and aftermarket support on crushers, feeders and screens.

Responsibilities
- Customer Service_- Regularly communication with customers to establish their level of satisfaction,- Provide customers with quotations for equipment repair,- Liaise with purchasing team to ensure that orders with Terex Jaques’ suppliers are received on time for active service jobs.
- Workshop and Site Service_- Oversee and conduct condition report the dismantling of each machine and inspection of its components,- Ensure that all outsourced service repair work is competitively priced and completed to the required quality standard;- Commission new machine installations when required;- Ensure the maintenance of the workshop is maintained to the highest standard.- Ensure that all work is completed on time and to the required standard of quality;
- Technical/Administrative_ Functions_- Ensure that each service job is registered in the ERP system and all parts are correctly allocated in a timely manner,- Plan, document and understand the requirements/support needed to complete the job safely and efficiently,- On completion of each service job, gather all costs relating to the service job and to ensure invoice is accurate for the customer,- Ensure the Engineering Department is notified of significant changes made to a machine that may need to be recorded on the machine’s Master Schedule.
- Communication and Reporting_- Report progress of existing service jobs and expected completion date,- Handle and report disputes with customers that may affect cash flow,- Conduct market research (conditions, customers, new products and competitors),- Any staffing related issues in regards to work performance or compliance with company polies and procedures,- Preparation of the annual plan and budget for service sales.
- Human Resource Management and Occupational Health and Safety_- Manage the service technicians on a day-to-day basis,- Provide leadership, technical advice and product training,- Participate and conduct in performance review,- Investigate all accidents and assist in the risk assessment process,- Contribute to the overall improvement of health and safety in the workplace.

Skills and Qualifications- Mechanical trade or appropriate combination of education and experience,- Minimal 5 years’ experience as a mechanical fitter and proven people management skills,- Experience within the mineral crushing and screening industry preferable,- Computer literate in MS Suite (Excel, Word, Power point, Outlook) and experience with ERP would be well regarded,- This position will require travel.

About Us:
Our products are manufactured in North America, Europe, Australia and Asia and sold worldwide. We engage with customers through all stages of the product life cycle, from initial specification and financing to parts and service support.

We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.

It’s an exciting time to be part of the expanding manufacturing sector - come join usIf you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.