Service Supervisor

1 week ago


Eagle Farm, Australia Carrier Full time

**Country**:
Australia
**Location**:
LOC7029 : 44B Amy Johnson Place, Eagle Farm, QLD 4009, Australia
**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

With over a century of experience in the industry, Carrier has established itself as a market leader, by prioritising customer satisfaction and delivering cutting-edge solutions that meet our customers unique needs and requirements.

**About the role**

The Service Supervisor is primarily responsible for the efficient operation of the service department to provide our customers with a first-class service operation which ensures the ongoing profitability and capability of the service department in accordance with company strategy and objectives.

**Key Responsibilities**:

- Allocate workload to technicians to ensure efficiency and productivity
- Provide prompt service support to customers i.e., internal and external
- Supervise efficiency of the service team to ensure overall productivity is maximized and non - productive time is reduced
- Assist the administration department with any bad debt recovery as related to the service operation
- Supervise and monitor the performance and processes of the service operation to ensure objectives relating to quality and customer satisfaction requirements are achieved, and to make process improvement recommendations to address the identified needs, as desired
- Undertake any additional tasks as requested by the Service Manager
- Ensure all service staff adhere to safety policies, work instruction and service procedures
- Check and approve all field service jobs prior to invoicing, ensuring all parts, labour and sublets are accounted for
- Participate in monthly service meetings and record minutes (Service bulletins, safety bulletins, etc)
- Maintain the afterhours call out roster
- Set up and maintain technician training schedule in conjunction with national training objectives
- With the Workshop Supervisor, perform weekly toolbox meetings
- Perform audits in accordance with Company EH&S policies

**Requirements**:

- Demonstrated experience in leading teams
- Excellent computer skills (Word, Excel, Power Point, Internet) and previous experience using booking systems, ideally Salesforce
- Ability to foster change and promote and implement improvement
- High attention to detail
- A positive and proactive attitude and the ability to work within a collaborative team environment
- Strong and effective communication skills, with the ability to influence and engage stakeholders

**Benefits**

We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
- Attractive salary package + Supportive team environment
- Excellent job stability with a focus on career progression
- Training and development opportunities including access to Carriers’ Online Learning Platform

**Our commitment to you**

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

**Job Applicant's Privacy Notice**:
Click on this link to read the Job Applicant's Privacy Notice


  • Retail Supervisor

    7 days ago


    Eagle Farm, Australia PUMA Full time

    **RETAIL STORE** **RETAIL SUPERVISOR - BRISBANE**: - Eagle Farm, Australia - Outlet Brisbane**YOUR MISSION**: - Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective use of short and long term planning, expense control, sales and service. - Responsible for accurately processing sales,...

  • Accounts Supervisor

    2 days ago


    Eagle Farm, Australia Civil Mining & Construction Full time

    **About us** Civil Mining & Construction (CMC) is a leading civil infrastructure, mining, and building contractor providing construction solutions to the public and private sectors. With a strong focus on people, culture, and services, CMC has earned a reputation as a premier contractor, attracting high calibre employees, clients, and projects. **About the...

  • Retail Supervisor

    6 days ago


    Eagle Farm, Australia PUMA Full time

    **RETAIL STORE** **RETAIL SUPERVISOR - BRISBANE**: - Eagle Farm, Australia - Outlet Brisbane**YOUR MISSION**: - This is a permanent full time role, 38 hours pw, working Sunday - Thursday - Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective use of short and long term planning, expense...

  • Service Technician

    2 weeks ago


    Eagle Farm, Australia Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...


  • Eagle Farm, Australia Linfox Full time

    Job no: 756383 Work type: Full time **Location**: Eagle Farm - QLD - Australia Applications close: 03 Oct 2024 11:55 PM E. Australia Standard Time Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As a specialist, we support major customers, including some of Australia’s favourite beer, wine and...


  • Eagle Farm, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...


  • Eagle Farm, Australia Ventia Pty Limited Full time

    **ABOUT THE PROJECT** Utilita, a Joint Venture between Downer and Ventia, delivers maintenance and renewals services on a range of water and waste water assets. Our delivery area covers Brisbane, Ipswich, Somerset, Lockyer Valley and Scenic Rim council areas. **ABOUT THE POSITION** Working across our Renewals projects, the Supervisor provides overall...

  • Service Technician

    1 week ago


    Eagle Farm, Australia Wabtec Full time

    It’s not just about your career or job titleIt’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow,...


  • Eagle Farm, Australia Wymap People Full time

    Flight Clerk - **Rotating Roster** - **Generous penalty rates** - **Temp to Permanent opportunity** Wymap People are seeking an experience Flight Clerk to join our team and supporting an industry leading organisation at Brisbane Airport. **About the role**: - Adhere to company, airline, customs and quarantine and airport procedures. - Carrying out daily...

  • Operations Supervisor

    2 weeks ago


    Eagle Farm, Australia Pickles Auctions Full time

    Operations Supervisor - Eagle Farm **Location**: Eagle Farm Employment Type: Full-Time Permanent Department: Eagle Farm - Branch Management **WHY WORK FOR PICKLES*** - Highly successful Australian business despite COVID - Enjoy extra leave + share in our company bonus program - Dynamic operations environment with no two days the same! - Training,...