Leads Specialist

**About Amber**

Amber is a new way to buy power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 30 minutes, and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power and the fastest way for Australia to reach 100% renewable energy.

We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia’s leading VCs (including Square Peg Capital and Main Sequence Ventures), impact-focused investors and individuals, and most recently by Commonwealth Bank and NRMA.

We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. You’d be a part of a growing team of over 70, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.

**If this kind of work gets you excited, we'd love to hear from you** Even if you don’t meet 100% of the requirements listed below, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

**About the role**

As a Leads Specialist you’d be working in a small team playing a key role in growing Amber's customer base. You’ll be talking to prospective Amber customers and educating them about how Amber works and how they can benefit from Amber’s Smartshift technology to increase control over their devices (like batteries and EVs), improve their return on investment while also helping accelerate Australia’s transition to 100% renewables.

**Lead’s Specialist Responsibilities**:

- Surprise and delight prospective customers with outstanding service
- Speak to prospective customers on the phone, assessing their needs and explaining how Amber can benefit them
- Understand customer needs, identify potential new opportunities in our product and provide this feedback to the product and technology teams
- Manage the moderation of various social media and review platforms
- Provide key insights around sign up conversion
- Follow up with customers on a regular basis to ensure satisfaction with Amber’s products
- Work with the marketing team to build and target prospective customers

**Key Requirements**:

- At Amber, we want to hire self-starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:

- You’re a people person - you love interacting with people over the phone and in writing - the idea of doing this all day energises you
- You’re empathetic - you care and want to understand customer problems
- You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone or handling a customer complaint
- You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
- You’re persistent - you will be working in a fast-paced and changing environment and work well in challenging situations

**Minimum qualifications**:

- Effective communication and interpersonal skills
- Experience working in sales or similar field
- Experience working in fast-paced organisations
- Passion for technology, energy or the environment

**What we believe a great team looks like**:

- We put the customer at the centre of everything we do. Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s 10,000 customers right now, or 1 million customers in the future.
- We are willing to take calculated risks on bold ideas. We seek to do things differently and are willing to try creative ideas if we believe there is significant upside with a culture where we recognise that not all ideas will succeed.
- Hypothesis driven approach. We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct.
- We seek insight. We seek to disaggregate the data to draw out the insight to inform our next hypothesis.
- We prioritise the biggest opportunities. We test a variety of ideas but quickly cut what isn’t working and double down on what is.
- We continually learn and improve. We keep track of what we have learnt so that we continually improve and never make the same mistake twice.
- We create leverage. We b