
Customer Support Agent
5 days ago
Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.
Full Time Opportunity
We are currently seeking a passionate and motivated Customer Support Agent to join our dynamic Customer Support team. Our Customer Support Agents liaise directly with our customers both over the phone and in writing, assisting them with their enquiries and various types of post-sales requests, ensuring every customer interaction is at the heart of everything we do.
What are we looking for?
- Experience in a customer service environment and the ability to provide customers with the highest levels of customer experience and quality
- Commitment to the delivery of exceptional customer service on all customer interactions
- Excellent complaint and conflict handling skills
- Highly empathetic
- Professional phone manner
- Strong team player
- Excellent listening, verbal and written communication skills
- Attention to detail and highly organised
- Ability to problem solve
- Ability to build and maintain rapport
- A strong ability to multitask
- Able to work under high pressure and meet deadlines
Our Promise to Our People
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
- State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
- Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Zoo passes, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
If this role interests you, we would love to hear from you
-
Customer Support Agent
1 week ago
Norwest, Australia Greenstone Financial Services Full timeFull Time Opportunity Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that...
-
Claims Agent
2 weeks ago
Norwest, Australia Greenstone Financial Services Full time $80,000 - $120,000 per yearPermanent Full Time OpportunityAs a Claims Agent for our life portfolio, you will be responsible for providing an exceptional customer experience to all our customers within the procedural requirements of our business.The position requires the Claims Agent to liaise with external stakeholders and re-insurance groups with respect to policies, claims and...
-
Customer Care Agent
1 week ago
Norwest Business Park, Australia Greenstone Financial Services Full time**Customer Care Agent - Provide great customer retention solutions and service to our existing customers - Full training induction provided, with ongoing coaching and career growth - Onsite gym, onsite cafe, awards nights, great company culture **Full Time** Our Customer Care Agents assist customers who have indicated they are looking at cancelling their...
-
Customer Care Manager
3 days ago
Norwest, Australia Greenstone Full time**Are you passionate about leadership, coaching and driving performance? **Full Time Opportunity** Lead and inspire a team of Customer Care Agents to achieve high performance through customer centric interactions, providing regular coaching and effective leadership. Maintain a highly engaged team culture along with ensuring that all team members are...
-
Claims Agent
1 week ago
Norwest Business Park, Australia Greenstone Full time**Deliver the best customer experience for Claims**: - **Support our customers in their time of need**: - **Represent our brand and One Team value** **About us** Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance,...
-
Claims Manager
5 days ago
Norwest, Australia Greenstone Financial Services Full timeGreenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect...
-
Operations Administrator/clerk
14 hours ago
Norwest, Australia Nibobo Pty Ltd Full time**Description**: Part time contract role (with the aim of moving to permanent part time) supporting the operations team through providing administration support in the supply chain & daily operations. **Responsibilities of the Role**: - Preparation of export documentation (including Heath Certificate/ Certificate of Origin as per importing Country’s...
-
Customer Relations Consultant
1 week ago
Norwest, Australia Inchcape Full time**Job Title**:Customer Relations Consultant **Location**:Norwest, Sydney, New South Wales **Company**:PCA **Who we are?** Peugeot, the world’s oldest continuous car brand, has been innovating since 1810 and making cars since 1889. Known for stylish design and engineering, it’s been in Australia since the early 1900s. Citroën, founded in 1919,...
-
Head of Customer Experience
2 weeks ago
Norwest, Australia NEX Building Group Full timeJoin NEX, setting a new standard in quality, residential housing and building better futures - Own CX strategy and processes, leadership of business unit and centralised teams - Norwest office with interstate travel The NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees. Our purpose is to build beautiful homes...
-
Customer Service Consultant
5 days ago
Norwest, Australia DOMAINE HOMES Full time**ABOUT US** The Campbell Property Group was established in 1978 and consists of Clarendon Homes, Domaine Homes, and CPG Estates. Clarendon Homes is one of the leading project housing enterprises in NSW and QLD. We are an Australian-owned, residential builder renowned for our passionate people, innovative designs, and high-quality homes. At the Campbell...