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Customer Service Representative
2 weeks ago
**Company Profile**
iFLY Indoor Skydiving is an experiential entertainment company that created modern indoor skydiving. We make the dream of flight a reality by giving our customers “wings” in a safe and reliable environment.
If working in a fun, exciting, dynamic and cooperative environment and bringing joy to kids & adults of all ages motivates you, then working at iFLY is for you. We hire people who want to work for a values-driven company; people who strive for excellence; people who are committed; people who love people and can help us deliver our mission “To deliver the dream of flight to everyone”
**Job Summary**
- Greeting customers with a positive and friendly attitude, getting them excited about the experience, and assisting them with their reservation in a timely and effective manner
- Attracting potential customers by answering product and service questions, suggesting information about our other services, and clarifying the concept of our unique product
- Maintaining a professional demeanor and speaking with articulation during face-to-face or phone interactions with potential customers
- Ability to multi-task while attending to high volumes of phone calls and customers in tunnel.
- Answering phones, processing new reservations, and re-scheduling existing reservations
- Sales and up-selling. Recommending different product upgrades that best fit the customer’s needs
- Resolving product/service problems by clarifying the customer’s complaint, selecting the best solution to solve the problem, expediting the correction and following up to ensure resolution
- Maintaining customer’s financial accounts and correctly processing payments.
- The role will be split between working on the front desk and in our support center handling phone enquires.
- Additional duties include, and are not limited to: stocking merchandise, cleaning and maintaining the facility, operating and controlling the wind tunnel, and inventory control
**Required Experience, Skills and Qualifications**
- Customer service focus required (Minimum 3 years)
- Experience in retail sales or hospitality, as well as point-of-sale technology
- Confident phone interaction
- Ability to resolve conflict, multi-task, and analyze customer needs
- Friendly, upbeat, compassionate, personable
- Team player attitude, integrity, punctuality, and a professional appearance.
- Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers
- Basic computer skills required
**Job Type and Category**
- Part time & Full time positions available - Please indicate your preference
- Must have the ability to work flexible work hours. Shifts will vary from weekday, weekends, evening shifts & public holidays.
Full-time hours: 38 per week
Job Duties:
- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Work Remotely
- No
**Job Types**: Full-time, Part-time
**Salary**: From $22.70 per hour
**Benefits**:
- Employee discount
- Professional development assistance
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability
Supplemental pay types:
- Commission
- Overtime pay
- Penalty rates
COVID-19 considerations:
All customers & staff must be fully vaccinated. A strict COVID safety plan is in place to ensure a safe and healthy working enviroment.
**Experience**:
- Customer Service: 3 years (required)
- sales: 1 year (preferred)
