Technical Specialist, Lfs Operations

**Overview**

The primary objective of this role is the effective day to day management of team activities to ensure agreed service level standards are met. This will be achieved by proactive assessment of daily deliverables, effective allocation and performance of resources, and escalation of issues to ensure accurate and timely processing of all documentation received from investors, industry participants and issuers.

**Key Accountabilities and main responsibilities**
- Identify and coordinate corporate events that impact MFO to ensure critical dates are met and client specific requirements are adhered to
- Ensure all transactions are processed within the time frames provided by the Client Service Level Agreements (SLA).
- Ensure operational and communications compliance with client Business Rules
- Maintain up to date knowledge of all current policies and procedures affecting your team to ensure effective management/utilisation of all resources under your control in an efficient manner at all times.
- Effectively coordinate and/or resolve any escalated issues and/or shareholder/ issuer feedback or complaints
- Contribute to the review, development and implementation of technologies or work practices where appropriate
- Assist in the development and management of key internal and external relationships related to you team in a professional manner at all times.
- Participate in various team, project and management meetings as required
- Assist in the development and training of staff in accordance with operational objectives and core values of Link at all times, contributing to succession planning and individual career development of the staff
- Assist in the management and monitoring of staff performance via productivity and error statistics and provide feedback on individual performance through 1 on 1 sessions and biannual performance reviews

**Experience & Personal Attributes**
- A minimum of 1 year experience managing a small to medium size team
- Demonstrated experience in/knowledge of the managed funds industry and financial markets.
- Sound motivational skills
- Good oral and written communication skills
- Highly developed organisational and problem solving skills
- General technical competence and the ability to learn new systems quickly
- Flexibility - able to meet demanding deadlines and work long hours, including weekends, to meet those deadlines, as required.

**What’s it like to work here?**
We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people. Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Supporting you along your journey to retirement, offering salary sacrificing via Superannuation
- Enabling you to plan for your families future via our paid parental leave scheme
- Wellness programs, including rewards and resourced tailored to support you and your family
- Providing a variety of employee discounts and services, including health insurance
- We'll enable you to work in a blended working environment via our FlexiWorks program
- Rewarding you for your hard work via our recognition program
- You'll even be paid to give back to the community via volunteer leave

**Whats Next?**
If you think you're a great fit, we'd love to hear from you. Just click on the **APPLY **button. Successful applicants will be required to complete background screening prior to commencement of this role. Please be aware that sponsorship is not available for this role.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium servic