Product Manager CRM

3 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: Aust - VIC Metro
- **Permanent opportunity for Product Manager CRM**:

- **Deep knowledge and experience with Salesforce**:

- **Business Analyst experience preferred**

**About the Role**

NAB is undertaking a multi-year program of work to transition sales functionality to the Strategic Enterprise CRM platform (Salesforce).

The Product Manager CRM role will form an integral part of the Digital, Data & Analytics Customer Digital sub-domain where we focus on ‘Relationship-led Digital Bankers Experiences’ supporting the domain in co-ordinating and tracking delivery of initiatives,

**Your key accountabilities will include**:

- Lead CRM in discovery and delivery of new products/services based on banker and customer needs and business value, and balancing this with technical risk by working closely with the Domain leads
- Build and manage effective working relationships with senior enterprise stakeholders, including but not limited to Technology and Operations, Personal Bank, Corporate and Institutional, Business and Private Bank, UBank
- Build and manage effective working relationships with senior Digital, Data & Analytics stakeholders
- Support and coach scrum team Product Owners

**Your Capabilities, Experience & Qualifications will include**:

- Deep knowledge and expertise in Salesforce technology essential
- Background working in the banking and finance industry
- Proven experience and qualification in Agile ways of working and delivery, including experience with Clarity, Rally and Confluence
- Experience in identifying and articulating customer needs and interpreting complex requirements to uplift capability
- Ability to foster productive relationships with Tech delivery and Schemes Management function
- Demonstrated experience in business analysis or a combination of project management/business analysis preferred
- Proven core analysis and process improvement skillsets and demonstrated ability to lead a workstream
- Tertiary qualification in related field essential

**About NAB**

We believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too. We have an African Australian Inclusion Program, a range of Grad, Traineeship and Internship Programs, we are proud to have dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI and be an endorsed employer for Women by Work180. We are an equal opportunity employer and welcome diversity in the workplace.

**NAB, invested in you**

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

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