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Customer Services Representative, Anz

3 weeks ago

Sydney Olympic Park, Australia The Clorox Company Full time

Clorox is the place that’s committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team.

CloroxIsThePlace

Your role at Clorox:
Do you have a strong Work Ethic and attention to detail? We are looking for a superstar with outstanding customer service, who resolves inquiries efficiently, build strong customer relationships and a proactive approach to customer satisfaction.

In this role, you will:
This role will be responsible for providing customer service to our Australian and New Zealand Customers & Consumers. In addition to supporting administrative work to ensure customer orders, queries and complaints are completed in a timely manner. This role will work closely with the Customer Operations Manager ANZ plus the wider Customer Service and Logistics team. The role also involves working with other internal functions within the Clorox business and the relevant external providers.

This role is responsible for

Order Processing
- Customer Order Processing for both AU and NZ businesses
- Process All Orders accurately. Follow up with customers to advise any order issues or Out of Stocks, work with internal and external contacts to resolve customer order issues in a timely manner
- Liaising closely with our 3PL warehouse regarding customer’s orders and queries

Credit claims Process
- Investigate and process all Pricing and Stock credits, in conjunction with third party logistics company and the respective transport provider in a timely manner
- Processing of Return Goods Advice documentation as received from third party logistics company.
- Suggest enhancements with regard to the credit process and function.

Customer Queries\complaints.
- Respond to consumer complaints and customer queries within the set.

What we look for:

- Previous Customer Service and Logistics experience is essential
- Team player, strong work ethic
- Strong verbal and written communication skills
- Microsoft Excel skills essential
- Accuracy in data entry
- Able to follow instructions and processes
- Positive attitude and mindset of flexibility/agility
- Willingness to help other team members and cross train
- Willingness to work across time zones i.e. Sydney and Auckland
- Ability to handle difficult customers/consumers and reduce tension with a focus to deliver professional interactions is essential

We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives

here


Benefits we offer to help you be well and thrive:

- Competitive compensation
- Generous 401(k) program in the US and similar programs in international
- Health benefits and programs that support both your physical and mental well-being
- Flexible work environment, depending on your role
- Meaningful opportunities to keep learning and growing
- Half-day Fridays, depending on your location

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.