Coordinator - Field Service

1 day ago

Fairfield East, Australia Komatsu Full time

**The Opportunity**

Due to internal promotion, an exciting opportunity has arisen for a Field Service Coordinator to join the Service Department at our Fairfield Branch. Reporting to the Field Service Supervisor, this crucial position will be responsible for coordinating, managing & scheduling all field service activities in line with Komatsu standards, policies & procedures. This includes co-ordination of our 13 incredible Technicians, Parts, Contractors & all other relevant parties involved in each job.

**In this role you'll**:

- Manage technician hours to minimise lost time
- Support Field Service Supervisor in the coordination of work in progress jobs, ensuring invoicing is accurate and any potential disputes are resolved prior to invoicing
- Maintain Warranty Work in Progress and Field Campaigns to ensure 100% of warranty jobs are successfully claimed by achieving all warranty claim KPI measures
- Update customers on job progress and notify customers of any changes to the delivery date of products or services.
- Recognise gaps in training & advise accordingly
- Maintain Work in Progress jobs under 30 days
- Ensure all service department activities meet Golden Rules & HSE standards

**Roster**:Monday to Friday

**Role Located**:Fairfield Branch, NSW

**Komatsu Benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- ** Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Referral Program**: Earn $5,000 (plus an additional $1,500 for HD Fitters) for referring a new employee to Komatsu

**The knowledge, skills and abilities we’re looking for**:

- Proven experience in a supervisory/ leadership / management role
- Exposure to earth moving industry (nice to have)
- This role is well suited for someone from automotive industry looking for a change in construction and mining industry (Service Manager / Advisor roles)
- Availability for afterhours calls
- Exposure to OneView & SAP
- Customer service oriented and communication driven.
- Must have duty trade certificate (preferably mechanical background)
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

  • Field Service Coordinator

    5 days ago

    Fairfield East, Australia Komatsu Full time

    Excellent work / life balance with great company benefits - Work in a team environment with supportive and transparent leaders - Genuine career development and growth opportunities within a global OEM **The Opportunity**: Due to continued growth an exciting opportunity has arisen for a Field Service Coordinator to join the Service Department at our...

  • Technician - Field Service

    2 weeks ago

    Fairfield, Australia Komatsu Forklifts Australia Full time

    Upskill and growth opportunities within a global brand - Competitive hourly rate with plenty of overtime available and tool of trade vehicle - Make each day your own traveling around Sydney metro having autonomy - Komatsu Forklift Australia promote, sell, hire and service the full range Komatsu and OMG forklifts, from powered pallet trucks through to 25...

  • Service Coordinator Preventative Maintenance

    5 days ago

    Fairfield, Australia ARG Workforce Full time

    Firfield Location - Full time - Career Advancement Available **The Company** With over 50 years of industry experience we have built a strong name in the equipment hire and maintenance field. We are proud to provide our customers with the highest quality service and equipment. **The Opportunity** We are currently looking for a Service Coordinator to join our...

  • Technician - Field Service

    2 weeks ago

    Fairfield, Australia Komatsu Australia Full time $38,000 - $51,355 per year

    At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. Join our team as a Plant Mechanic, taking on the role of Field Service Technician for our construction and utility used equipment fleet.You'll play a...

  • Electrical Field Coordinator

    1 week ago

    East Perth, Western Australia Bechtel Corporation Full time $80,000 - $120,000 per year

    Requisition ID: 287479Relocation Authorized: National - CampTelework Type: Full-Time Office/ProjectWork Location: Perth, WAExtraordinary Teams Building Inspiring ProjectsSince 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the...

  • Field Service Supervisor

    2 weeks ago

    Fairfield East, Australia Komatsu Full time

    Global OEM who will invest in your development with training. - Recognition and awards + Fantastic employee benefits program + Family focus - Permanent role with stability**The Opportunity**: ***In this pivotal role, you will become familiar with our customers’ needs, recommend and implement improvements for increased efficiencies as well as adhering to...

  • Field Service Technician

    5 days ago

    Fairfield East, Australia Komatsu Full time

    Plenty of overtime available with on-call allowance - Work autonomously with consistent work with long-term clients - Genuine career development and opportunities within a global OEM **The Opportunity**: An exciting opportunity has arisen for an experienced Technician to join the NSW (Central Region) team. This role will travel on-site to customers and...

  • Vic Service Coordinator

    2 weeks ago

    Bentleigh East, Australia Wormald Full time

    **Brand - Wormald | Bentleigh East, VIC | Full Time** - **Attractive salary**: - **Join a friendly and supportive team**: - **Outstanding career opportunities with a national fire industry leader** **About the Company** **About the Role** Based in East Bentleigh, Melbourne, an exciting opportunity has opened for an experienced Service Coordinator. This...

  • Support Coordinator

    1 week ago

    Fairfield, Australia AQA Victoria Full time

    **About Us** AQA was established in 1987 by a group of people with quadriplegia who saw a need for improved access to information, support, and employment opportunities for people living with spinal cord injury. Today, AQA is a vibrant and diverse community. We support each other to live full and enriching lives by sharing our knowledge and lived...

  • Technician - Field Service

    5 days ago

    East Arm, Australia Cummins Talent Acquisition Full time $90,000 - $120,000 per year

    We are looking for a talented Diesel Technician to join our high performing team in Darwin, NT.In this role you will diagnose and complete repairs to engines at the customer's site. You will make an impact in the following ways:Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs....