Support Coordinator

**About Us**

AQA was established in 1987 by a group of people with quadriplegia who saw a need for improved access to information, support, and employment opportunities for people living with spinal cord injury.

Today, AQA is a vibrant and diverse community. We support each other to live full and enriching lives by sharing our knowledge and lived experience of a range of complex physical disabilities, through our services, our resources, and our relationships.

**The Opportunity**

As a **Support Coordinator** with AQA, you will support people with disabilities to navigate service systems, explore support options, and achieve their goals.

Your work will reflect AQA’s values of integrity, trust, respect and excellence, and will be guided by our Service Partnership model - an approach that centres collaboration, empowerment, and transparency.

You’ll work within a supportive team, drawing on the knowledge and experience of peers and professionals alike. Lived experience is central to the work we do, and you’ll be part of a community that builds capacity through partnership and shared learning.

**What You'll Be Doing**
- Provide **Support Coordination and Case Management** across NDIS and other funding bodies.
- Empower participants to access a range of formal, informal, and community-based supports.
- Promote choice and control through innovative, person-centred service delivery.
- Implement, monitor, and review individual support plans.
- Identify and troubleshoot barriers to service delivery.
- Build participant capacity to manage and maximise their NDIS plans.
- Maintain accurate case notes, service and billing records, and progress reports.
- Deliver and support information sessions, pre-planning workshops, and 1:1 consultations.
- Collaborate with participants, families, and providers to achieve great outcomes.
- Contribute to a positive team culture, learning from and supporting one another.

This role offers a combination of office-based and remote work.

**What’s in Your Toolkit?**
- A **Certificate IV, Diploma, or Degree** in Disability, Mental Health, Community Services, or a related field.
- **At least 2 years**experience in the disability, mental health, or community services sector.
- A solid understanding of the **NDIS**, its framework, and how it can support people to live independently.
- Strong communication and interpersonal skills, with the ability to build trust and rapport.
- A collaborative, solution-focused approach.
- Excellent written documentation and time management skills.
- Proficiency in Microsoft Office, Google Suite, and CRM systems.
- A genuine commitment to supporting others to thrive.

**Essential Requirements**
- NDIS Worker Screening Check
- Working with Children Check
- Current Australian driver’s licence
- Evidence of COVID-19 vaccination or valid exemption

**What We Give You in Return**
- Meaningful, community-driven work that makes a real impact
- A fun, collaborative, and values-driven team
- Competitive salary with salary packaging benefits
- Flexible work arrangements
- Ongoing training and development opportunities
- Access to the Employee Assistance Programme (EAP) and more

**Why Work with AQA?**

We’re small enough to know each other well, and large enough to be making a significant difference across the community. You’ll be part of a team that’s proud of what we do — one that values lived experience, innovation, and human connection.

**How to Apply**

Pay: $85,000.00 - $92,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- Monday to Friday

Application Question(s):

- How many years experience do you have as a Support Coordinator?

Work Location: Hybrid remote in Fairfield VIC 3078