Credit Services Officer

2 weeks ago

Perth, Australia Capricorn Full time

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**The role and what we're looking for**

Reporting to the Credit Services Team Leader, this role is responsible for minimising risk associated with credit accounts by way of the collection of overdue and delinquent debts, and the reconciliation of said accounts.

**Key responsibilities of the role include**:

- Call Members with outstanding accounts and process payments.
- Initiate collection of monies owed by the Members and negotiate and close out payment arrangements.
- Follow up dishonoured payments and credit card rejections.
- Initiate ‘stop credit' process on overdue accounts where necessary, including notifying Members.
- Initiate legal proceedings within the credit policy guidelines and associated work practices and procedures.
- Respond to written or verbal requests for assistance from internal and external customers.
- A minimum of two years' experience in a similar role.
- Sound understanding in credit management practices and accounting principles with an emphasis on accounts receivable.
- Intermediate understanding of MS suite and ability to use appropriate office software systems to maximum efficiency.
- Ability to meet business demands, deadlines, and timeframes specific to the role as they arise including the ability to multitask and prioritise.
- Demonstrates excellent customer service qualities including ability to counsel, negotiate and be assertive.
- Demonstrates a high level of interpersonal skills and sound problem-solving abilities.

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- **Provide a diverse and inclusive workplace **- because we know how important is for everyone to be treated fairly and with respect.
- ** Give you flexibility** - it's important to recognise we are all unique, and need to create work life balance.
- ** Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- ** Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- ** Work perks **- that our employees actually use, such as; a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The next steps

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