Navigation and Triage Officer, Sunshine

6 days ago

Melbourne, Australia Court Services Victoria Full time

About us
The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.
About the role
The Navigation and Triage Officer will support the overall provision of the Navigation and Triage service within MCV. Working under the leadership of the Navigation and Triage Coordinator, you will provide navigation services for court users to access mainstream court support programs and specialist services and agencies. You will assist in the early identification, screening, triage, and referral for court users who present with complex needs. This will contribute to quality and timely outcomes for clients, judiciary, legal representatives and other court users and stakeholders. This role is being piloted as part of MCV's response to the need for a more seamless and efficient way for court users who present with complex needs to access and navigate the court system.
About you
- Sound knowledge of the Victorian Justice system, SCP, solution focused courts and therapeutic jurisprudence
- Demonstrated skill and experience in triage, client engagement, risk assessment (derived from multiple sources), crisis management, safety planning, and case management working with clients who have complex issues
- Demonstrated experience using evidence-based approaches that are person centred, strengths based, trauma informed and culturally sensitive
- Demonstrated understanding of the interplay of family violence, mental health and Alcohol and Other Drugs (AOD) and other complexities in the Specialists Courts and Programs
- Demonstrated experience in providing culturally sensitive support to Aboriginal and Torres Strait Islander participants
- Knowledge of court procedures, processes and referral pathways is desirable.

How to apply
- resume
- a short covering letter

For further information on the position, please see the attached position description.

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

  • Court Support Services

    1 week ago

    Melbourne, Australia Court Services Victoria Full time

    **About us** Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Intake and Triage Officer

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your Intake and Triage expertise to provide support and advice to Victims of Crime Financial Assistance Scheme**: - **Fixed - 30**th** June 2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 3: $79,122 - $96,073 plus superannuation** The Department of Justice and...

  • Intake and Triage Supervisor

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $97,955 - $111,142 per year

    Utilise your Intake, Triage and Supervisor expertise to provide support and advice to Victims of Crime Financial Assistance SchemeFixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 4: $97,955 - $111,142 plus superannuation.The Department of Justice and Community Safety (the...

  • Team Leader, Therapeutic Programs Sunshine

    2 weeks ago

    Melbourne, Australia Court Services Victoria Full time

    **About us** Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Intake and Triage Supervisor

    1 week ago

    Melbourne, Victoria, Australia Victorian Government Full time $97,955 - $111,142 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: $97,955 - $111,142Grade: VPS 4Occupation: AdministrationLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/DJCS/PRVC/1880543At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done....

  • Triage Coordinator, Autism Connect

    2 days ago

    Melbourne, Australia Amaze Full time

    About the role - 0.8 full-time equivalent position - Someone available from 11am to 5pm most days of the week - Work as part of a close-knit team supporting the delivery of the national Autism Connect service - Hybrid workplace with office based in Richmond As a Triage Coordinator for the Autism Connect service, you will be responsible for managing intake...

  • 13430 - APS3 Participant Support Officer - Sunshine

    1 week ago

    Melbourne, Victoria, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    APS3 Participant Support OfficerAre you passionate about making a difference in the lives of Australians with disabilities? We are seeking dedicated and motivated APS3 Participant Support Officers to join the team.Hourly Rate: $ SuperContract Length: 12-month assignment with the possibility of extensionFull-Time Hours: 8:30am to 4:30pm, Monday to Friday;...

  • Administrative Support Officer

    1 week ago

    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Other Reference: AV/1662338 Ambulance Victoria's (AV) mission is to improve the health of our community by delivering innovative, high quality ambulance services. AV is seeking an Administrative Support Officer...

  • Administration Triage Officer

    3 days ago

    City of Melbourne, Australia State Government of Victoria, Australia Full time

    Overview Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Health Advice Triage Officer

    2 weeks ago

    Melbourne, Australia Bupa Full time

    **About the opportunity** You might think you already know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia. You’ve probably also seen our dental and optical clinics in your local shopping centres and heard about our partnership with Kids Helpline as well. But what you might not realise is that we also...