Learning Support Coach

**About us**:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is _customer-centric _, works _together _and focuses on _achieving our best _in a _healthy and supportive environment _. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.

We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.

**About The Role**:
The Learning Support Coach is responsible for building relationships with students within the Victorian Certificate of Education (VCE) Vocational Major (VM) and Victorian Pathways Certificate (VPC) at Bendigo Kangan Institute (BKI). Through this process, the mentor will identify and assist to resolve risks or challenges for students to complete their education. The mentor will provide direct support to students undertaking accredited training activities through the VCE VM and VPC. The role will work closely with the VCE department to maximise student retention, participation, wellbeing, and success in completing their studies. It is expected that the role will assist students with tutoring support, and assistance to develop core skills for balancing work and study, including literacy requirements for study and the workplace.

**We are excited about you because you have**:

- Identify students and implement strategies to identify and address student's barriers to training and employment
- Identify strengths, skills and barriers and provide targeted solutions and address needs with the view to expanding and developing opportunities for students into further training pathways and employment
- Using key and practical actions engage the difficult to engage students to provide skills and address barriers to training that will enhance employment opportunities
- Provide targeted training and skill development support to address barriers
- Provide combination of pastoral care service and referral pathway options to facilitate a

sustained pathway to successful course completions and employment for students
- Ensure that students commence and remain in appropriate training for the duration of the course.
- Ensure that all training/support/activities are delivered in a culturally sensitive and empathetic manner, and that all are provided in accordance with BKI policies and procedures and the service delivery guarantee/funding agreement/contract
- Ensure that set performance targets are met and/or exceeded - at both individual and service level
- Ensure the completion of all administrative tasks as required, including but not limited to data entry, case/file notes, letters/correspondence etc.
- Maintain all accurate client files and records in an orderly manner
- Provision of in-class, one to one, and small group assistance for confidence building,

comprehension, and core skills to undertake and balance work and study (including on-line)
- Act as the liaison between teaching staff regarding training progress, overall engagement, and well-being.
- Gather and maintain records and data as agreed on staff participation and progress in workforce development activities.
- Always ensure the confidentiality of client and staff information
- Act always in a professional manner in accordance with the policies and practices of BKI
- Support BKI with their accredited training and overall workforce development planning and development needs, including attending required meetings
- Liaise closely with other stakeholders when students are showing signs of disengagement, or not achieving deadlines for assessment submission.
- Reports to monitor student progress and provide to nominated key contacts at BKI
- Provide any additional records and/or data to BKI, including training participation and outcomes as required
- Attend regular team meetings and other forums as required.
- Attend workforce development specific activities and meetings as required
- Undertake other duties as directed

**Judgement & Problem Solving**

Engage appropriate support and activities for VM and VPC students to assist in overcoming barriers to education and employment

**Supervision & Independence**
- Seek broad direction on activities from the Education Manager
- Make decisions and implement activities as required to ensure timely support for VCE VM and VPC to overcome barriers to training and employment
- Works within BKI's Values and Behaviours - ensures that all work performed is constantly

aligned