Enquiries Coordinator: Aged Care

1 day ago

Abbotsford, Australia Care Connect Full time

Posted: 03/10/2025

Closing Date: 02/11/2025

Job Type: 3. Maximum Term - Full Time

Location: Abbotsford

Job Category: Customer Service

**Enquiries Coordinator - Aged Care**:

- Full-time | Maximum term until September 2026 | Abbotsford, VIC or Bella Vista, NSW_

**Care Connect**_Life, made easier_

At Care Connect, we’re passionate about supporting people to live independently at home. As a not-for-profit industry leader, our collaborative and talented team enhances lives every day — and you can be part of it.

We are seeking a dedicated **Enquiries Coordinator** to join our Aged Care team. As the first point of contact for individuals reaching out to Care Connect, you’ll play a vital role in creating a positive first impression and ensuring enquiries are handled quickly, accurately, and with care.

**In this role, you will**:

- Provide responsive, professional service to clients, carers, and internal teams
- Support a seamless client experience by directing enquiries to the right person or team

**About You**:
You bring a strong customer service background, ideally in a fast-paced, high-volume contact environment. You are a confident communicator who listens with empathy, manages escalations calmly, and thrives on helping others.

Key skills and experience include:

- Proven experience managing a high volume of inbound/outbound calls and meeting service level agreements
- Excellent interpersonal, verbal and written communication skills
- Strong planning, prioritisation, and time management abilities
- High-speed and accurate data entry skills
- Proficiency in Microsoft Office and adaptability to new systems
- Understanding of the community care sector (highly regarded)
- Successful completion of Year 12 or higher qualification

At Care Connect, we value **Collaboration, Courage, Authenticity, Respect and Excellence (CARE)**, and we are looking for someone who lives these values in their everyday work.

**What’s in it for you?**
- **Competitive salary**:

- **Not-for-profit salary packaging & Meals/Entertainment benefits** - boost your take-home pay
- **Flexibility** - hybrid work options, ADOs, and a supportive, passionate team culture
- **Career growth** - ongoing training and development opportunities
- **Wellbeing support** - EAP, discounted health insurance, wellness products

**How to Apply

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