Observability Team Lead

Why work for Tyro

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

About the role

We’re looking for an Observability Lead to drive the evolution of Tyro’s engineering culture through robust observability practices. In this role, you’ll lead a talented team to develop and maintain a platform that empowers our engineers with the tools, insights and capabilities to effectively monitor and operate their systems. Collaborating closely with engineering leadership, you’ll ensure the delivery of a secure, scalable and user-friendly toolchain while inspiring and motivating your team to achieve excellence.

What you'll do:
Manage the Observability Platform: Deliver scalable solutions to help teams monitor and understand their systems, support effective usage through training and documentation, and explore new trends in observability.

Champion Observability Practices: Advocate for and implement best practices across teams, share patterns to enhance knowledge, and ensure systems are measurable and maintain high quality.

Lead and Support the Observability Team: Guide team ceremonies, mentor team members, and manage work priorities to align with business goals while improving tools and practices.

Drive Continuous Improvement: Lead proofs of concept, engineering initiatives, and implementation projects to enhance the observability platform and delivery outcomes.

Promote Customer-Centric Insights: Collaborate with stakeholders to define customer experience metrics and create regular reporting that reflects service delivery levels.

Align with Business Goals: Plan and prioritise work to ensure the observability platform meets both engineering needs and overarching business objectives.

What you'll bring- Strong automation mindset, focused on building scalable, self-service solutions for engineering teams.- Demonstrated curiosity and eagerness to learn, with a proactive approach to solving problems across diverse technologies.- Proven ability to lead cross-team projects, aligning stakeholders and driving initiatives to successful outcomes.- Hands-on experience with observability tools such as Grafana (Loki, Tempo, Mimir), OpenTelemetry, PagerDuty, and Prometheus.- Proficiency in programming languages like GoLang, Java, and Python, with a strong technical foundation.- Expertise in cloud and containerisation technologies, including AWS, Kubernetes, Docker, and GitHub.- Excellent collaboration and communication skills, with the ability to provide guidance and advocate for best practices across teams.

Perks and Benefits

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of_ _our people across Australia. Here are just some of the things Tyros tell us they love about working here:
- A hybrid working policy that truly enables you to live your best life- Learning and career development opportunities- 16 weeks paid primary carers leave- 12 weeks paid secondary carers leave- Annual team-based volunteer day- We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games- Taco Tuesdays- Mental health and wellness initiatives- Personal finance initiatives

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