IT Field and Comms Services Technician

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

This is a talent pool for **IT Field Services Technicians** to provide end user desktop and network support for a mining client.
- This is Field Services role based in Perth CBD. However, there will be a requirement to provide support on an adhoc basis to clients based in regional WA to support a Village Entertainment System.
- There may also be a requirement to support a mine site in regional QLD. WA regional work is a 2 week on/ 2 week off roster while Qld is a 7 days on, 7 days off.
- Self-motivated individual able to think outside the box, providing exceptional customer service and troubleshooting skills. Must be proactive and organized, to assist a user base working around various shifts. Excellent written skills essential, ensuring that ticketed work is documented, and SOPs are maintained and updated.
- Self-motivated individual able to think outside the box, providing exceptional customer service and troubleshooting skills. Must be proactive and organized, to assist a user base working around various shifts. Excellent written skills essential, ensuring that ticketed work is documented, and SOPs are maintained and updated.

**Essential Job Functions**:

- Provide expert technical support in infrastructure services, responding to complex issues and inquiries.
- Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.
- Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.
- Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.
- Participate in the development of infrastructure documentation, including incident reports and configuration details.
- Follow established best practices and standards in infrastructure service delivery.
Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Contribute to the implementation of infrastructure projects and assignments.
- Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.
- Work with the team to enhance infrastructure effectiveness and address technical challenges.
- Support the development of infrastructure documentation, including incident logs and configuration records.
- Follow established best practices and standards in infrastructure service delivery.
- Utilise technical skills to address infrastructure issues and incidents.
- There will be a requirement to support
- Network Analysis and Troubleshooting: Analyze and resolve issues within communication networks to maintain optimal performance
- Technology Implementation: Integrate new technologies and upgrade existing systems to enhance communication capabilities
- System Maintenance: Inspect, maintain, and keep detailed records of communication systems
- Stakeholder Coordination: Collaborate with stakeholders to understand and meet communication needs
- Installation \ Replacement of TVs, Access Points
- Be prepared to provide backfill as a Fly In Fly Out (FIFO) role in support of some of DXC's clients. This will be on an adhoc basis as required

**Desirable Skills**
- Familiarity with GPON networks
- Familiarity with Satellite and Cable TV
- Familiarity with remote mine and processing residential camp environments
- Basic cabling skills/certification including SELV DC Voltage Systems

**Technologies supported**
- IP Networks (Cisco and other)
- Firewalls
- Teleste - MATV and DOCSIS
- Calix - GPON
- Wireless Networking (Ruckus, Cisco, MicroTik etc)
- CCTV
- PAGA
- DC Power systems including DELV

**Basic Qualifications**:

- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology

**Other Qualifications**:

- An advanced degree in a relevant field is a plus
- Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

**Y**our working environment**

**Virtual/flexible/on-site/travel**
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that ackn