Ict Systems Support Assistant

**Position No**: 050/2025
**Work Type**: Fixed Term - Full Time

**Temporary Full-time (12 month Maximum Term)**:

- Are you driven by the opportunity to work for a thriving regional City committed to organisational excellence?
- We work together with you to create a culture based on respect, trust and inclusiveness.
- We embrace flexible working conditions and are always open to discussing your individual requirements so that you get to create your own experience with us.
- A leading survey recently found Mandurah is one of the top 10 domestic regions Australians would choose to work from when working remotely.

**Imagine a future with us**

The City of Mandurah (CoM) is one of the main cultural ambassadors and project leaders for Mandurah. We not only support and empower local businesses, create local jobs and opportunities but foster innovation and creativity in enterprise whilst considering the impact to our beautiful environment. At the City of Mandurah we are building a thriving City connected to its people and nature, delivering possibility for everyone.

At CoM, we look out for one another; prioritise respect, are fair, look after your development and wellbeing; foster an inclusive culture and embrace diversity in all forms. We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted and achieve their full potential. Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. At CoM you will find unrivalled opportunities to succeed and realise your full potential.

**But enough about us, let’s talk about you**

We are in the market for an experienced ICT Systems Support Assistant, you are passionate about your profession and enjoy the rewards of a good challenge. At CoM we strive to embrace change as our norm and therefore require a person who is innovative, agile, proactive and enthusiastic.

As the ICT Systems Support Assistant you will provide effective ICT systems support to the City of Mandurah. Administering the ICT Systems along with maintaining the day to day operation of the Council’s Information Technology help desk and investigate all PC hardware and software support calls.

**What impact will you make?**
- You are friendly, supportive and actively listen to the needs of others.
- You enjoy working with people, can build strong relationships and are open to the opinions of others.
- You set challenging but realistic goals, reflect and learn from experiences and problem solve to get the job done.
- You are passionate about leadership and developing collaborative, achievement-based team practices as you know this is how you can best encourage people.
- You have a flair for community engagement and a passion for innovative and proactive communications.
- You have a welcoming and respectful customer service disposition when dealing with both your internal and external customers, our community.
- Ability to “think outside the box” and be flexible in the delivery of services to meet our community’s evolving expectations.

**What can you bring to the team?**
- Completion or working towards Certificate IV in Information Technology (or related discipline)
- Experience with the Microsoft Windows, Exchange Servers and Active Directory
- Knowledge of
- PC software with a high emphasis on the Microsoft suite of products
- PC hardware and operating systems
- VOIP and PABX systems
- Be able to assist in maintaining a reliable and efficient Information Technology system that meets the City of Mandurah’s business needs.
- Ability to carry out basic maintenance on the City’s voice systems.
- As part of our recruitment process, you will be required to complete a drug and alcohol test.

**The finer details**

This temporary full-time (12 months maximum term) Level Four (4) position attracts a pro-rata salary range of $81,985 - $88,153 gross per annum dependent on qualifications and experience. We are committed to creating a diverse and inclusive workforce.

**Why work with us?**

You will be working for the City of Mandurah, an employer of choice and one of Western Australia’s fastest growing local authorities. Our vision at the City is “Woven by waterways, a City with a village heart” and all our employees instil the values of connected, integrity, excellence, courage and innovate.

We are committed to creating and maintaining a child safe organisation where protecting children and preventing harm is embedded in the everyday thinking and practice of all employees and volunteers.

There are many advantages in working for the City, including:

- A fair salary - enjoy great work conditions including salary sacrificing options.
- Access to free staff parking and less than 50 mins to Perth by train and car.
- Superannuation Guarantee Contributions (SGC) payments with matching additional contributions made by the City in accordance with the City’s Enterprise Agreement.