Organisational Services Manager

Flexible Work Arrangements
- Supportive manager and dynamic team
- Training and development

Altius Group is the parent company of six subsidiaries working throughout Australia and employs over 700 professionals which includes 150+ psychologists nationally who help organisations and their people realise their health potential.

In joining our team, you will be welcomed into a caring and nurturing community and work within a supportive team and environment, you’ll also be offered the flexibility you need to balance work /home life.

If this sounds like an environment where you would thrive, we can’t wait to meet you

**About the Role**

The primary focus for the role will be providing effective leadership and expertise to support client services for an existing portfolio, increase growth of Organisational Services in the market, and ensure consistent high-standard service delivery across the team.

**Key accountabilities will include, but are not limited to**:

- Provide leadership, support, and guidance to the team to ensure service delivery that includes client service initiatives are being implemented in an efficient manner.
- Work collaboratively with the team to ensure optimal delivery of programs.
- Ensure service delivery is meeting program related KPI's.
- Understanding and evaluation of the data measures relating to services provided to drive continuous improvement within the team.
- Ensure the Leadership Program is pro-actively delivered and promoted.
- Efficient workforce management to support growth for the business.
- Demonstrated pursuit of data, information, industry, and market insights for local level across team sites as a whole; capacity to build market intelligence and knowledge management into processes and feedback / collaborative insights and team meeting discussions.
- Ensure best practice standards are maintained to minimise customer complaints.
- Increase and diversify client portfolio.
- Increase growth for services in the following areas: Mental Health First Aid, Psychometric Testing, Specialist Recruitment, Mediation, Career Transition and Wellbeing Checks.
- Demonstrate strong commercial acumen.

**Benefits**:
We are committed to caring for our team members in the same way that we care about our clients. We strive to provide each team member with a wide range of professional and personal development opportunities to improve the quality of their daily life. As part of the Altius Group, you can expect great benefits including:

- Be warmly welcomed into your new team with a 3-month tailored Induction Program
- Strong investment in Professional Development with annual allowance based on career goals
- Travel reimbursement
- Latest technology including a Surface Pro and a smart phone
- Genuine support for your personal wellbeing including access to our AltiusLife in-house wellness app, regular wellness seminars, access to Employee Assistance Program (EAP) and the ability to purchase additional leave
- Free, on-site parking
- National social award events
- Office based awards

**About You**:

- Minimum 3-5 years managing a team within a related field.
- 3-5 years Organisational Services / Organisational Psychology experience desirable.
- Demonstrated experience in growing business in a related field.
- Demonstrated experience in developing integrated solutions.
- Exceptional stakeholder management skills.
- Sound understanding of best practice for organisational Psych Services management, policy, and industry legislation.
- Advanced leadership, coaching skills and experience managing large, diverse teams.
- Relevant tertiary qualification or equivalent experience.