Central Processing Unit

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
We are currently seeking a Central Processing Unit (CPU) Officer to join our team working in the Fairfield office. You will be working in a supportive and inclusive environment and be part of a dynamic and passionate team dedicated to positive change.
If you want to make a meaningful impact in the lives of individuals, this role is for you
About the Role
The Central Processing Unit (CPU) Officer is responsibility for:

- Ensuring all Employment Service outcomes claims are processed on time and are compliant with the relevant contract evidence guidelines
- review all fee claims and assess compliance against fee claims and work with operational staff to ensure document evidence are compliant.
- Providing a supportive culture to all Employment service teams and actively engage with operational team member to maximise opportunity.
- Ensure full compliance are met with all Employment Service program by passing internal and external audits,
- Provide advice and assistance to operational staff and branch manager for claims and outcomes related activities as required
- Monitor claim compliance issues and trend and report to operational manager
- Ensure data are accurately recorded into organisation system in a timely as required
- Liaise with employer and operation staff on all wage subsidies Negotiate agreement and monitoring all wage subsidy payment in a timely manner.
- Monitor and acquit relevant Employment fund transaction
- Liaise with external stakeholders regarding payments.

Essential & Desirable Criteria
- Previous experience within the Employment Services sector in a similar role involving quality and compliance procedures, claims processing, or administration is DESIRABLE
- Certificate IV or above in Business Administration or similar qualification DESIRABE
- Demonstrated experience working within a highly compliance driven environment.
- Previous administrative experience, record keeping and data entry skills
- High attention to detail and incredible accuracy in administrative tasks
- Excellent time management and highly developed organisational skills
- Highly developed communication skills, a well-developed phone manner and excellent customer service skills
- Ability to work towards regular and high-pressure deadlines, such as quarterly, monthly, and weekly reporting
- Ability to retain high level of contractual information
- Proven ability to analyse and produce reports and provide accurate information to support business

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
To Apply
Applications close 6 October 2024