Customer Care Officer

1 week ago

Greater Melbourne VIC, Australia Stockland Full time

We have a customer facing role available in our Stockland Point Cook Shopping Centre. Based on our customer care desk, as a Customer Care Officer, you will be tasked with providing superior customer service as well as providing support to the centre management team.

This is a casual role with Tuesday - Wednesday, 1.00pm - 5.00pm and Saturday, 9.00am - 4.00pm and Sunday, 11.00am - 3.00pm availability essential. There will be the opportunity for additional hours to cover leave and over busy periods.

**Your tasks will include**:

- Addressing diverse customers’ needs and values and provide an exceptional service to our customers in line with Stockland’s brand essence
- Gather, qualify and quantify customer feedback, complaints and compliments and effectively communicate these to the Stockland business
- Manage all duties associated with the running of the Customer Care Desk within the centre
- Maintain OH&S standard and procedures and address all health, safety and environmental issues
- Follow all public liability incident management process

**About you**
- Prior experience delivering great, face to face customer service
- Excellent interpersonal and communication skills
- Sound administrative skills and working knowledge of MS Office including Outlook and basic Excel
- Ability to stay calm under pressure and a resilient attitude
- Strong attention to details and a keen ability to show initiative

**The Stockland Proposition**

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

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