Market Intelligence Csm

2 weeks ago

North Sydney, Australia NielsenIQ Full time

**Our Market Intelligence CSMs (M/F/d)**:

- Act as strategic partners to our clients
- Being an innovation agent. Drive change for faster reaction to changing market requirement.
- Being an expert in your market (industry, products, channels etc.)

**External**
- Ensures effective and efficient client training and onboarding of new customers.
- Educates customers about the most relevant features/functionalities for their specific business needs
- Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
- Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
- Finds and builds, new user base for GfK offerings
- Develop fact-based answers to complex key business questions
- Become a market expert in one or more categories / industry segments
- Deliver insightful presentations and actionable recommendations to our clients
- Coordinate client services cross countries and categories _(whenever relevant)_
- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
- Works closely with clients to develop use cases demonstrating value being provided to clients

**Internal**
- Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
- Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
- Collaborate with account management at the pre-sales and renewal stages
- Collaborate with other business unit teams to identify opportunities for strategic assignments
- Coordinate internal client services nationally (for all) and internationally (optional)
- Run final quality checks for the GfK seal of quality _(wherever relevant)_
- Validate / conduct QC to guarantee GfK seal of quality _(wherever relevant)_

In other words: You will make the difference by being the face of our company and its digital solutions

Here is what we are looking for additionally:

- Relevant working experience
- Strong business understanding in durable consumer goods markets and related Retail
- Interest for Consumer Durable product categories and markets
- Ideally 2 years of experience in consulting, market research, product management of durables or equivalent business units
- Excellent (country language) and very good English language skills
- Strong presentation and communication skills, client-centric approach
- Proactive and consistent engagement with multi-disciplined teams
- Co-ordination and decision making of how to achieve client outcomes and organisation goals
- Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
- Passion, dedication, and commitment
- Creativity and the ability to address real-world business problems analytically
- Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you

Pay: $90,000.00 - $100,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 31/12/2024

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