Csm, Apac

1 week ago

Sydney, New South Wales, Australia GTM Digital Full time $80,000 - $120,000 per year

We seek two highly motivated and customer-centric customer success managers with some or all experience in accounting, financial management, ERP, channel, SaaS or customer success.

This business offers solutions for companies of all sizes, from small startups to large enterprises and collaborates with various technology partners to expand their ecosystem and improve integration capabilities.

As a market leader, they face strong competition from other software providers. Adaptation is always a priority. As their CSM, APAC, you will join a fast-growing APAC team, ensuring their traditional desktop users transition smoothly to their AI-enabled SaaS solutions, driving retention, eliminating churn, and focusing heavily on renewals from their existing customer base.

We would love to hear from you if you are passionate about customer success, have a strong background in complex technology solutions, and thrive in organisations that face strong competition.

Responsibilities

Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their solution to be realised.Develop and maintain implementation partner relationshipsIncrease and maintain customer CSAT and NPS scores, and nurture into customer reference programHandle overall responsibility for managing the customer relationship with their mid-market and strategic CustomersAssist with high-severity requests or issue escalations as neededEnsure customer engagement with newsletters, webinars, and eventsIdentify and assess renewal risks for customers' license subscriptions and collaborate with internal teams to ameliorateManage complex renewal process and collaborate with senior members of the business to build commercially viable offerings at renewal

Requirements:

Excellent interpersonal and communication skills Ability to empathise with customers and effectively address their questions and concerns.Strong problem-solving skills to effectively resolve customer issues and provide solutions.Customer-centric mindset with a focus on ensuring customer satisfaction and success.Ability to collaborate and coordinate with cross-functional teams to meet customer needs.Strong organisational skills to manage multiple customer relationships and prioritise tasks effectively.Proactive and self-motivated with a drive to exceed customer expectations.

Skills, Knowledge, and Experience:

Minimum of 3 years of experience in customer success, pre/post sales, and/or customer service within a fast-paced environment.A background in accounting/finance is preferred.Proficiency in accounting or financial management software platforms is nice to have.Outstanding communication skills with a proven ability to cultivate positive relationships.



#Applytoday

  • Senior CSM, Mid-Market

    2 days ago

    Sydney, New South Wales, Australia Klaviyo Full time $124,000 - $186,000

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...

  • Client Solutions Manager, Global Agency

    2 days ago

    Sydney, New South Wales, Australia TikTok Full time $120,000 - $180,000 per year

    ResponsibilitiesThe Client Solutions Manager (CSM) on our Global Agency & Accounts (GA&A) team partners closely with the Brand Partnerships Manager (BPM) to deliver best-in-class client service and drive measurable business results. This role supports multiple lines of business within the Amazon portfolio and collaborates with cross-functional teams...

  • Customer Success Manager, ANZ

    1 week ago

    Sydney, New South Wales, Australia Highspot Full time $80,000 - $120,000 per year

    About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's...

  • Customer Success Manager, ANZ

    2 weeks ago

    Sydney, New South Wales, Australia Highspot Full time $80,000 - $120,000 per year

    About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's...

  • Customer Success Manager, ANZ

    1 week ago

    Sydney, New South Wales, Australia Highspot Full time $90,000 - $120,000 per year

    About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's...

  • Customer Success Manager, ANZ

    2 weeks ago

    Sydney, New South Wales, Australia Highspot Full time $80,000 - $120,000 per year

    About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's...

  • Account Manager

    1 week ago

    Sydney, New South Wales, Australia Fresha Full time $90,000 - $120,000 per year

    About FreshaFresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located...

  • Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Fresha Full time $80,000 - $120,000 per year

    About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000 businesses and 450,000 stylists and professionals worldwide, processing over 1 billion appointments to date The company is headquartered in London, United Kingdom, with 15 global offices located...

  • Junior Account Manager

    6 days ago

    Sydney, New South Wales, Australia Fresha Full time $60,000 - $100,000 per year

    About FreshaFresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located...

  • Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Fresha Full time $80,000 - $120,000 per year

    About FreshaFresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located...