Team Leader

2 weeks ago

Brisbane, Australia Compare Club Full time

Inspire and grow your own team of Lead Generation superstars
- Base + super + uncapped earning potential = $100K OTE
- Be a hands on leader in an innovative organisation helping Aussies save money

**About Us**

**Compare Club** is a leading Australian comparison business that makes it easy for consumers to sign up to the most appropriate product and save on their household bills. We have over 300 employees across Melbourne, Sydney & Brisbane. We operate in Health Insurance, Life Insurance, Mortgages, Hearing Aids, Childcare and Energy Comparison. We are a growing business, and we're growing fast

**About the Role**
Located at our vibrant
**Spring Hill** office
**Brisbane**, the
**Lead Generation Team Leader** for
**Health Insurance Comparison** is responsible for leading a team of approximately 10-12 lead generation agents, ensuring optimal performance and delivering high-quality leads in the Health Insurance space.

As a passionate and inspirational people leader, you will have a strong understanding of outbound phone calling processes, customer engagement techniques, and energy to drive the performance of others, as well as demonstrated adaptability to pivot in a scale up business environment.

**Key Accountabilities**
- Supervise and monitor the daily activities of the lead generation team.
- Provide coaching, guidance, and support to team members, fostering a positive and motivational work environment.
- Monitor and evaluate agent performance, provide feedback and implement performance improvement measurements as required.
- Facilitate regular team meetings.
- Assist with recruitment, onboarding and training of new agents.
- Act as a point of contact between team and management/other departments.
- Assist team members in handling challenging/complex customer queries.

**About You**
- Two (2) years experience in a team leadership role, preferably in a call centre or lead generation environment; or
- Five (5) years as a successful lead generation or outbound sales agent.
- Strong understanding of customer service, sales techniques, and lead generation processes.
- Ability to coach, motivate and inspire team members.
- Strong problem solving skills and ability to make decisions under pressure.
- Excellent communication and interpersonal skills.
- Computer literate - CRM software, Google suite, with ability to learn new software.

If you’re ready to take the next step in your career, or keen to continue your journey of leading others in a company that is constantly growing & evolving,

Health Insurance Comparison values diversity, inclusion, and equity through providing a working environment where all employees feel included, valued, and free to bring their different skills, experiences, and perspectives.

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