Live Chat Agent

2 weeks ago

Hawthorn East, Australia Bunnings Full time

**Join us and experience Bunnings from the other side of the counter**

**What’s in it for you**when you’re part of our**team**:

- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

**About the role.**

We are currently looking for Customer Support Live Chat Agents Opportunities are full time, based at either of our Support Office locations in Melbourne (Burnley) or Perth (Rivervale).

You will be required to attend the Support Office 3 days per week with the ability to work from home the other days of your choosing if you wish.

Reporting to the Customer Support Team Leader, all rosters include working either a Saturday or Sunday.

**What’s Involved.**
- Manage up to four consecutive chats at a time dealing with multiple customers at once.
- Maintain and exceed consistent KPI’s
- Manage orders post-sale including supplier follow up, customer service, order fulfilment and delivery
- Build strong supplier, customer, and stakeholder relationships
- Develop an extensive understanding of product sourcing and pricingFlexibility with rosters is a must as we work across 7 days from 6am to 9pm AEST including Public Holidays.

**You’ll need**:

- Live Chat experience is preferable.
- A passion for customer service and a friendly and helpful manner
- Attention to detail and care for follow up
- The ability to operate in a fast paced, growing environment
- Time and priority management skills, ability to work to deadlines
- Confident in the use of PCs, basic knowledge of Microsoft Office and a minimum of 40 wpm typing speed.
- Minimum G3 Experience for internal applicants currently working at Bunnings.

**You’ll be part of a workplace where you’ll feel like you belong.**

**About Us**

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
- Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role._

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