Business Relationship Manager

**About the Role**
A Brisbane based opportunity for an experienced Business Relationship Manager has become available within BOQ Group The role of a Business Relationship Manager is to originate, retain and manage a portfolio of clients. The client group in BOQ is defined as mid-market and SME customers. This role achieves growth results and manages relationships with risk and staff.

The purpose of the Business Relationship Manager is to run a portfolio, taking into account the following key areas:
**Customer management**
- Writing new to bank credit submissions introduced by BDM’s and/or self-sourced
- Retain existing quality customer files
- Effectively manage customers issues and concerns
- Maintain a disciplined customer calling program
- Retain and build advocacy with existing quality customers

**Risk management**
- Undertake reviews of customers in portfolios
- Identify and manage weak and deteriorating credit
- Meet reporting, review and covenant requirements
- Maintain satisfactory compliance standards
- Adhere to BOQ policies and origination standards

**Ability to achieve sales results**
- Achieve lending growth, revenue and cross-sell targets
- On boarding of new to bank clients by:

- Working with BDM’s on originating, winning and settling new to bank prospects
- Engage customers, referral partners including branches and third parties who have capability to introduce new clients directly
- Proactively seek new lending opportunities and cross-sell from existing customer base
- Achieve sustainable and profitable growth

**Leadership skills**
- Ensure staff are adequately equipped to undertake their role
- Manage and coach employees
- Develop staff expectations, manage and coach to these
- Support staff in the development of their career and with career aspirations
- Provide leadership within team

**About you**

You will demonstrate a professional approach at all times, be able to communicate strongly and openly to both individuals and groups, think outside the square and have exceptional stakeholder engagement capability. Above all else, you will be a self-directed, motivated team player who is passionate about providing a better client experience.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ03388