Business Relationship Manager, South Bank

Job no: 528261

Brand: Product and Technology

Work type: Full time

Location: Queensland

Categories: Information & Technology

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel

Are you a natural connector who thrives at the intersection of business and technology?

Flight Centre Travel Group is seeking an exceptional Business Relationship Manager (BRM) to join our Global Enterprise Technology Services (ETS) team.

As our BRM, you'll be the vital bridge between ETS and our diverse Business Units. This isn't just about managing relationships, it's about shaping the future of how technology enables our business to thrive in the dynamic travel industry.

Day to day:

Build Meaningful Partnerships:

You'll establish yourself as a trusted advisor to business stakeholders across FCTG globally, understanding their goals, challenges, and priorities whilst representing their needs within ETS.

Translate Vision into Reality:

Acting as an interpreter between business and technology teams, you'll transform strategic business objectives into clear technology deliverables that drive genuine value.

Shape Technology Demand:

You'll manage the pipeline of business demand, ensuring realistic expectations whilst prioritising initiatives that deliver the most significant impact aligned to our strategic direction.

Drive Innovation:

As an explorer, investor, cultivator, and connector, you'll identify opportunities to leverage emerging technologies and improve processes that help the business succeed.

Lead with Impact:

Providing inspirational leadership to Business Relationship Leads, you'll establish consistent frameworks and build capability across your team through mentorship and professional development.

What You'll Bring:

Experience That Matters

• 5+ years in Business Engagement or partnering roles within large, complex organisations
• 5+ years championing organisational change and leading high-visibility initiatives
• Proven track record managing high-risk, high-visibility projects
• Strong understanding of project management, portfolio management, and Agile methodologies

Professional Credentials

Whilst not essential for the right candidate, these certifications are highly valued:

• Business Relationship Management Professional (BRMP)
• Certified Business Relationship Management (CBRM)
• ITIL Certification
• Agile or related project management certifications

Don't hold these qualifications? We'll support your development through structured training and mentorship programmes.

The Skills That Set You Apart

• Strategic thinking - combined with practical execution
• Advanced communication skills - you can explain complex technical concepts to non-technical audiences with ease
• Relationship building excellence - you naturally establish trust and credibility at all levels
• Change management expertise - you're comfortable leading transformation initiatives
• Business acumen - you understand how technology decisions impact business outcomes
• Leadership capability - you inspire and develop high-performing teams

What you'll Enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Applications close: 28 Oct 2025 E. Australia Standard Time