Ip and Security Services and Access Technical Specialist

At Optus we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
The IP & Security Services and Access Technical Specialist plays a critical role in maintaining the performance, availability, and customer experience of the Optus Network. This is achieved through hands-on operational execution and the technical governance of suppliers, focusing on service assurance areas such as Change, Problem, and Incident Management. The role is part of a Tier 2 Network Operations team based in the Optus Network Operations Centre in Macquarie Park and involves 24x7 rostered coverage.
In this position, the Technical Specialist will deliver high-quality support, provide leadership to less experienced team members, and act as a key liaison between internal teams and external partners. The role requires collaboration with Managed Service Suppliers, equipment vendors, and Network Engineering teams to support the successful rollout of new technologies, continuous service improvement initiatives, and alignment with Optus’ broader network strategy.
**Location**: 100% on site at Macquarie Park, Sydney
**Work Pattern**: Rotating shift roster, including morning, afternoon and night
Ready to reimagine your career at Optus?
Rapidly resolve complex network faults beyond the Managed Service’s scope and manage critical incident escalations to minimise customer impact.
Lead root cause analysis, implement permanent corrective actions, and participate in change governance including representation at Change Advisory Board meetings.
Recommend and approve network design changes to improve service reliability and support the introduction of new technologies and products.
Ensure planned network upgrades and deployments are aligned with quality and performance standards, and contribute to network expansion strategies.
Work closely with Engineering, Vendors, and Managed Service Suppliers to align operational processes and architecture standards, ensuring technical supportability.
Provide regular technical insights into KPIs and SLAs, identify performance gaps, and support resolution efforts through stakeholder collaboration.
Drive continuous improvement initiatives through automation of incident management and alarm handling, while contributing to the evolution of operational tools and strategies.
It starts with you
Extensive hands-on expertise in maintaining and troubleshooting multi-vendor (Cisco, Juniper, Nokia, Fortinet, Checkpoint,) IP networking, and cybersecurity networks (including DDoS mitigation), and service operations in a Tier 2 or Tier 3 environment.
Solid understanding of service provider network design, routing and switching, and security practices.
Solid grasp of modern network and infrastructure technologies including Cloud, NFV, DWDM, Carrier Ethernet, and mobile backhaul.
Demonstrable experience managing vendor technologies and troubleshooting in fast-paced, high-availability operational settings.
Strong problem-solving capabilities, with the ability to escalate appropriately, and collaborate effectively with both technical and non-technical business partners. Experience with network automation tools such as Python and Ansible is desirable.
**IP Operations**:
High proficiency in IP/MPLS technologies, including BGP, OSPF, IS-IS, and Segment Routing.
Demonstrated capability in maintaining and troubleshooting large-scale IP/MPLS networks within service provider environments.
Good understanding of DDoS protection, detection, and mitigation strategies.
Cisco CCNP SP and above, and/or equivalent vendor certifications (Juniper, Nokia, etc.) are desirable.
**Security Operations**:
High-level proficiency in security technologies and configurations, particularly across Fortinet (FortiGate) and Check Point platforms.
Extensive experience with centralized policy management and log analytics using Forti Manager / Forti Analyzer and Check Point MDS / MLM.
Sophisticated skills in configuring and troubleshooting IPSec/GTP tunnels, IPS, high-availability setups (e.g., FGCP, FGSP), and 2FA.
Fortinet NSE (Security Operations) and above, and/or equivalent vendor certifications (Checkpoint, etc.) are desirable.
The good stuff
Supportive team and office environment, with vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Inclusive carer neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
**Connect at work through our employee-led volunteer groups**: Culture Connect, Elevate Women, Disability Network, Express Yourself (LG