Corporate Concierge

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
- This role is based at our Zurich Financial Services client site in NSW
- The role is Full-Time position
- The working hours are 38 hours per week, Monday to Friday

**About the Role**

We are seeking a responsible, experienced Corporate Concierge to join our organisation and client’s expectations. In this position you will be responsible for supervising the support staff, managing all front of house duties, and providing excellent customer service to our client’s internal and external visitors and guests. As the first face our client’s visitors and guest see when they enter their organisations, you must be friendly, informative, and welcoming to all, able to handle questions, complaints, reservations and reporting.

**Main Duties**
- Greeting all customers and represent Zurich to all external visitors to the office in a professional and courteous manner
- Answering, screening, and forwarding incoming calls for the national Zurich switch in an accurate and timely manner (SLA - Under 15 seconds)
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor and staff access passes, sending ZAAP forms)
- Maintain any hygiene protocols or procedures as advised by Zurich. E.g. restrictions as defined by Zurich that include protocols for the use of face masks and sanitisation of work areas for issues arising from COVID-19;
- Presentation of Reception and common spaces
- Managing of displays and imagery in common spaces including TV's ad digital displays
- Maintaining and coordination of cleaning and supplies to any beverage machines
- Maintaining the iOffice including Security Passes checklist in line with iOffice Systems in Zurich Tower
- Induct all guests into the relevant Zurich Premise with basic information on the building and emergency procedures including but not limited to: guest passes, handouts, orientation, safety, security and emergency arrangements through iOffice
- Notify hosts that their guests have arrived
- Ensure that repeat non-registration of guests attending the Zurich Premises is reported to ZURICH and followed up
- Maintain all security passes and cupboards ensuring they are securely locked away
- Monitoring of any equipment / keys loaned out
- Management of Light Beverage Services
- Meeting room reservations for Zurich Tower and remote offices where required
- Meeting room management for Levels 2, 16 and 26 at Zurich Tower including re-setting of rooms, and replenishing of beverages
- Rearranging of furniture and ensuring meeting rooms are clean, tidy, and ready for meetings (in accordance with any hygiene policies advised in writing by Zurich)

**Key Requirements**
- Minimum 2 years’ experience in a Reception/customer services role
- Well-developed organisational skills and a team-based approach to your work
- Proven experience in Reception/ front desk customer service
- High standard of personal presentation
- Passion to deliver exceptional customer service
- Excellent written and oral communication and organisation skills
- A thorough understanding of corporate protocol and confidentially
- Ability to cope calmly under pressure
- Friendly and open personality that is a pro-active team player
- Flexibility to take on all tasks as requested
- Self-motivated and a desire to deliver exceptional customer service
- Experience with Office security processes in relation to access passes, CCTV monitoring and Car parking
LI-MM1
- We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity._
- As an equal opportunity employe