Manager Retirement Living

Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
- Come join one of WA's largest Aged Care organisations.
- Join an extra-ordinary team

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

**About the role and where you will be working**:
The Manager of Retirement Villages is a pivotal role responsible for the overall reputational, operational and financial success of multiple Retirement Villages owned by SCC (WA) and those operated under management agreements. Integral to this role is the ability to form relationships with stakeholders, serving as a key liaison between Village Managers and residents. This role will work closely with our internal Teams such as Maintenance, Sales and Refurbishment, Marketing and Communications and the Client Experience teams ensuring seamless operations, extraordinary resident experiences and compliance with relevant regulations.

This position is located in our central office in Rivervale with various travel in the Perth Metro area only.

**We’ll also be asking you to:

- **
- Provide oversight and support to Village Managers, fostering a collaborative environment
- Ensure Village Managers are collecting and responding to feedback and act as a point of escalation for resident concerns and grievances, facilitating timely and effective resolutions.
- Work with Village Managers and The Client Experience Team to ensure positive resident experiences
- Champion resident satisfaction by ensuring the provision of high-quality services and amenities, promoting a sense of connection and community.
- Oversee property maintenance and upkeep in collaboration with the Asset and Infrastructure team, ensuring a safe and pleasant living environment for residents.
- Manage operational and capital budgets for the villages, monitoring financial performance and implementing corrective actions when needed.
- Ensure compliance with village rules, lease agreements, and retirement village legislation.
- Lead the development and implementation of risk management strategies associated with village operations.

**About you**:
**To be considered for this role, you’ll need**:

- Demonstrated ability to follow risk management strategies, identify and report hazards and adhere to work health and safety policies and procedures
- Demonstrated ability to operationalise strategic direction by developing and implementing plans, policies and services that support operational objectives
- Ability to drive change and business improvements in collaboration with key stakeholders
- Well developed budgeting and financial management skills

**Working with us**:
At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Paid Parental Leave
- Annual leave starting at 4 weeks (full time)
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment

**How to apply**:

- Immunisation record (Flu & COVID19)
- A completed pre-employment health questionnaire

**About us**:
Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;
**Listen, Act**, **Do not give up, Work as one.**

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

**Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.**

**For more information on the services, we provide visit: scrosswa.org.au