Workforce Operations Manager

Flexible working environment
- NFP salary packing - $18,550
- Corporate Health Insurance discount

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

**About the role and where you will be working**:
Southern Cross care WA is seeking a dynamic and experienced Workforce Operations Manager to lead and optimise the scheduling and deployment of our home care workforce. This role is full time based in Rivervale with the option to work from home 2 days per week.

This pivotal role ensures the efficient and effective delivery of client-based care, aligning with both client needs and business objectives. The Manager will oversee Team Leaders, Service Delivery Team Leader, and Scheduling functions, driving excellence in workforce planning and service delivery across the Perth Metropolitan area, Southwest region, and Broome.

**We’ll also be asking you to**:

- Lead and optimise workforce operations across scheduling, service delivery, and team leadership to ensure seamless client care.
- Monitor and manage budgets, ensuring financial performance aligns with key performance indicators and service delivery goals.
- Ensure compliance with Aged Care Quality Standards and relevant legislation, maintaining high standards of care and operational governance.
- Foster a high-performing team, providing leadership, coaching, and professional development to direct reports.
- Collaborate with internal and external stakeholders, including Client Services Managers and external agencies, to align workforce capacity with client needs.
- Drive strategic initiatives, supporting quality improvements and business growth through effective workforce planning and policy implementation.

**About you**:
**To be considered for this role, you’ll need**:

- Demonstrated ability to lead and inspire a team, foster collaboration, and drive results.
- Proven budgeting and financial management skills with the ability to analyse data and make informed decisions.
- Minimum 5 years’ experience in workforce management, scheduling, or operational leadership within community or aged care services.
- Tertiary qualification in management, healthcare or equivalent qualification.
- Exceptional communication and interpersonal skills with the ability to build and maintain strong relationships.
- Proven ability to identify and resolve issues effectively, escalating as needed.
- Ability to lead change and business improvements in workforce processes in a collaborative and consultative manner.
- Commitment to work health and safety, ensuring a safe environment for clients, staff, and visitors.
- Strong understanding of Home Care aged care operations, relevant legislation, and industry best practices.
- Excellent written and verbal communication skills are essential.
- Proficiency in Microsoft Office Suite or similar software is required.

**Working with us**:
At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Paid Parental Leave
- Annual leave starting at 4 weeks (full time)
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment

**How to apply**:

- A completed pre-employment health questionnairre.
- NDIS Worker Screening Check

**About us**:
Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;
**Listen, Act, Do not give up, Work as one.**

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

**Southern Cross Care WA is an equal opportunity employer committed to diversity a