Services Planning and Scheduling Manager, A&nz

**Job Description Summary**: As the Services Planning and Scheduling Manager at GE Healthcare you will be responsible for the effective day to day operation of the A&NZ Services field planning and scheduling function, and will lead the transformation of the services teams to industry best practice field planning, scheduling and dispatch processes. With a core focus on improving the customer and employee experience the incumbent will drive a lean focus to remove waste and maximise the efficiency of the function.

Importantly, you will be passionate about continuous improvement with the ability to lead and coach a team of Field Coordinators, and experience with guiding and influencing geographically dispersed field teams to provide exceptional customer service.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential Responsibilities**:

- Leading the key internal and external stakeholders to develop and pilot the future state operating model for field planning, scheduling and dispatch (PS&D).
- Developing the detailed execution, change and benefit plans required to transform the impacted ANZ teams to the future state operating model.
- Assuming the role of project leader for each PS&D project to ensure that deadlines are met and objectives are achieved.
- Designing and implementing strategies to ensure that field teams are effectively planned, scheduled and dispatched, and customer maintenance needs are met.
- Creating an environment where co-workers can challenge existing processes to identify opportunities for improvement and ways to increase the teams impact, with a key focus on Customer experience, employee experience and the teams growth.
- Developing a team of highly capable and customer focussed planners / schedulers to partner with the field teams in delivering on GEHC customer's maintenance requirements.
- Ensuring a clear scope of delivery is agreed with ANZ service leaders, and delivery standards set and tracked on a weekly basis.
- Delivering the performance and quality outcomes that align with the agreed service levels and customer expectation.
- Assuming the role of process owner for all maintenance planning, scheduling and dispatch processes for ANZ.
- Creating an environment where co-workers can challenge existing processes to identify opportunities for improvement and ways to increase the teams impact, with a key focus on Customer experience, employee experience and the teams growth.

**About You**:
You are always two steps ahead and working in a fast-paced environment is what you thrive on, with the willingness to take the initiative to identify opportunities for improvement and take action.

Your communication skills will be pivotal to your success. You understand how to influence others both verbally and in writing, and you are skilled at knowing how to communicate at all levels of an organisation.

Working closely with Service Support Operations Manager you will embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

**Qualifications and Experience**:

- Demonstrated experience leading people and change in a national or multi national asset based maintenance and planning environment.
- Solid experience in a complex, high volume and fast paced customer service environment
- Solid understanding of supply chain, warehousing and logistics practices
- High level of proficiency in service CRM and asset maintenance planning and scheduling tools
- Experience with business / data analysis and reporting
- Demonstrated ability to take ownership of issues in challenging situations
- Proven ability to resolve issues, conflicts and competing priorities in high pressure and stressful situations
- Experience in developing process models and user / training documentation (ie. BPMN experience)
- Project management qualifications and/or experience
- Excellent verbal and written communication skills in local language as well as good command of English
- Ability to travel
- Compliance with vaccination mandates

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opport