Aps3 Participant Support Officer

2 weeks ago

Ballarat, Australia HAYS Full time

Participant Support Officer Needed, Horsham Based Role, $37.36PH+ Super, Fed Gov Agency, 12 Month Contract

**Your new company**

Hays is currently partnered with a Federal Government Organisation to recruit a Participant Support Officer in a full time, 12-month capacity.

**Your new role**

You will be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:

- Managing and resolving participant matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems.

**What you'll need to succeed**
- Ability to work in a team
- Communication skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes
- Ability to work in a team
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes

**What you'll get in return**

This role offers you an attractive rate of $37.36 per hour, plus super. Full time hours and an initial 12-month contract, with the possibility of an extension.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

For further information about this role, please contact:
**LHS 297508**#2780320

  • Participant Support Officer

    1 week ago

    Ballarat, Australia HAYS Full time

    Fed Gov position in Ballarat Central with WFH flexibility! **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. I am currently partnered with a Federal Government Client...

  • Aps3 Participant Support Officer

    2 weeks ago

    Ballarat, Australia HAYS Full time

    Participant Support Officer Needed, Ballarat, Fed Agency, WFH Flexibility, $37.36PH **Your new company** Hays is currently partnered with a Federal Government Organisation to recruit a Participant Support Officer in a full time, 12-month capacity. **Your new role** You will be required to communicate with and provide straightforward advice to a range of...

  • Support Coordinator

    2 days ago

    Ballarat, Australia melba support services Full time

    **We do support coordination differently**: - **Put people first and build genuine relationships**: - **Flexibility to set your own hours and work location** We are looking for a Support Coordinator to join our Support Coordination team located in our Ballarat Office on a permanent full time basis. Our support coordination services assist our supported...

  • Support Coordinator

    4 days ago

    Ballarat, Australia melba support services Full time

    We are looking for a Support Coordinator to join our Support Coordination team located in our Ballarat office on a permanent full time basis. This is a Hybrid Working position with flexibility to work from home. Our support coordination services assist our supported people with everything to do with the NDIS, from accessing NDIS funding all the way through...

  • ndis support worker

    4 days ago

    Ballarat, Victoria, Australia Better Days Support Services Full time $60,000 - $90,000 per year

    Better Days Support Services is a boutique provider specialising in supporting people with psychosocial and neurodivergent disabilitiesWe are seeking experiencedSupport Workers CasualSupport CoordinatorCleaners CasualIf you are dedicated, reliable and empathetic and enjoy working in a smaller team that really makes a difference to people's lives, please...

  • Disability Support Worker

    1 week ago

    Ballarat, Australia Y-Not Support Full time

    Y- Not Supports are looking for enthusiastic, motivated and experienced staff to join our small team in providing positive, person-centered disability supports. We aim to look to empower our participants through their own choice and control, engagement within their goals and support them with upskilling to ensure they are at the centre of their...

  • Enquiry, Administration and Reception Support

    2 days ago

    Ballarat, Australia Melba Support Services Full time

    Permanent Part Time - Ballarat, VIC - and other locations around Victoria as required by Melba - Salary on offer + Not-for-Profit Salary Packaging - Join a values-oriented Human Rights Organisation **About Us**: For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace...

  • Support Coordinator- Part Time

    6 days ago

    Ballarat, Australia Pinarc Disability Support Full time

    Work with a dynamic and enthusiastic team, Permanent Part Time (0.5FTE) - Great professional support and opportunities for learning, rewarding case load - Family friendly workplace & generous salary packaging, supportive team **Part-time role, based in Ballarat** **About the role**: We are seeking an experienced Support Coordinator, to join our dedicated...

  • Disability Support Worker

    7 hours ago

    Ballarat, Australia Alara Support Full time

    **About us**: As an Indigenous-owned and community-focused organisation based in Ballarat, Victoria, Alara Support are dedicated to providing professional, accessible, and personalised support to ensure we make a positive and meaningful difference in the lives of others. We focus on empowering individuals with disabilities by providing high-quality,...

  • Disability Support Officer

    2 weeks ago

    Ballarat, Australia Victorian Housing and Community Care Full time

    As a Support Officer at VHCC, your primary responsibility is to provide compassionate and personalized care to participants in need. This involves assisting clients with various daily activities, promoting their independence, and ensuring their physical and emotional well-being. You will work closely with clients to understand their individual needs and...