Aps3 Participant Support Officer

2 weeks ago

Ballarat, Australia HAYS Full time

Participant Support Officer Needed, Ballarat, Fed Agency, WFH Flexibility, $37.36PH

**Your new company**

Hays is currently partnered with a Federal Government Organisation to recruit a Participant Support Officer in a full time, 12-month capacity.

**Your new role**

You will be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:

- Managing and resolving participant matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.

**What you'll need to succeed**
- Ability to work in a team
- Communication skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes
- Ability to work in a team
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes

**What you'll get in return**

This role offers you an attractive rate of $37.36 per hour, plus super. Full time hours and an initial 12-month contract, with the possibility of an extension.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

For further information about this role, please contact:
**LHS 297508**

**LHS 297508**#2780317

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