Service Consultant

4 days ago

Melbourne, Australia Collège et Lycée Saint Full time

**About this opportunity**

Our members are at the heart of our organisation. As a Service Consultant you will be the face of our business and handle inbound and member and employer enquiries while delivering a 'members first' service experience, aligned to our values and brand promise. This role is available in both a full-time or part-time capacity and we are a business that values flexibility and bringing your whole self to work. Your responsibilities will include:

- Ensuring optimum levels of service are provided by responding to enquiries professionally, listening and developing rapport with the member and taking all necessary action to solve member problems within agreed service levels;
- Ensuring effective follow up to guarantee the member enquiries are resolved effectively;
- Promoting customer retention and satisfaction by identifying and understanding member needs, and undertaking problem solving and analysis to provide appropriate resolution to their enquiry; and
- Referring members to either a Superannuation Advisor or Financial Planner (where appropriate).

**How do you exceed our expectations?**

You will have demonstrated experience and a genuine passion for customer service and providing exceptional service to customers/members. In addition you will have:

- Experience in a face to face customer service or contact centre environment;
- Exceptional customer service skills;
- Capacity to work collaboratively and in a team environment;
- Problem solving and analytical skills;
- Ability to be flexible and adaptable to change;
- Knowledge and experience in the superannuation or financial services industry (desired but not essential);
- Intermediate computer literacy.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $44,925.43 - $124,936.79 per year

**Benefits**:

- Life insurance
- Parental leave
- Vision insurance

Schedule:

- 10 hour shift
- Monday to Friday

Supplemental pay types:

- Annual bonus
- Signing bonus

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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