Early Intervention Specialist

**About the Role**

As an Early Intervention Specialist (EIS) you will focus on the Return To Work (RTW) aspect of high-risk workers compensation claims which are pending approval and acceptance. The EIS will provide guidance and assistance to employers with the aim of facilitating an early, safe and sustainable return to work for injured workers, and helping to set up a claim to get a head start before it reaches the claims management team.

Your role is customer facing. You will be on the front line providing excellent customer service by phone to a variety of stakeholders. From time to time, you may need to travel to employer work-sites and participate in site claims reviews.

**You will be successful in your role and add value to Gallagher Bassett through**:

- Identifying claims that may benefit from early RTW assistance.
- Contacting employers to determine the level of engagement with the worker about RTW, potential barriers, and consider what assistance is required.
- Educating employers around how to meet their RTW obligations, and may also engage further services depending on the need of a specific claim.
- Referring claims to Occupational Rehabilitation Providers, our Mobile Case Management team for treating health provider Case Conferencing
- Ensuring others in the business involved in the Early Intervention (EI) program have the required resources and training to undertake their roles
- Being readily available and accessible to GB staff involved in the EI program to provide guidance and to troubleshoot issues as they arise

**What will you need to be successful in this position?**
- Minimum 3 years claims/case management experience
- Very comprehensive knowledge of the Workers' Compensation industry, business requirements and administrative practices and requirements
- Demonstrated knowledge and experience in managing complex claims, and the ability to understand or read complex claims indicators
- An understanding type of injuries and their likely RTW outcomes
- Minimum 3 years claims/case management experience (desirable)
- Excellent communication, coaching and mentoring skills

**If you live our values and demonstrate the people capabilities, we can offer you the following**:

- Attractive remuneration packaging & flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards; and employee assistance program for yourself and immediate family members

**About us**:
Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. GB is a wholly owned subsidiary of Gallagher, a global organisation employing over 33,000 employees.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1200 staff.

GB is continuing to welcome new team members Australia-wide. Through a combination of in-person and digital onboarding and training, we are able to offer all team members connectedness and a sense of belonging to their team; supporting both remote and hybrid working options depending on individual requirements.

**To apply**:
If this sounds like the job for you, then we want to hear from you today

**To be considered for this opportunity you must have right to live and work in Australia when applying.**

**Agency applicants will not be considered for this position.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._