Release and Configuration Manager

Manage the change of release of technologies across the Tennis landscape
- Flexible work practices with 3 days in our Melbourne Park office
- Great perks including event tickets, onsite car parking and gym

At Tennis Australia, our vision is to create a Playful World through Tennis, for Everyone.

Tennis is more than a sport. It has the power to change lives by delivering health benefits, galvanising communities, and developing champions. The people who work at Tennis are team players: they are imaginative, humble, collaborative and, above all, excellent. They understand the fun and entertainment that our sport delivers, but also the social, commercial and community impact we have.

We are all about people on court and interested in our sport, from grassroots participation, all the way through to Grand Slams. If you are ready to harness the power of Tennis to create a more playful world, we want you on our team

We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.

Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

About the role

Reporting to the Head of Technology Operations, in this Release and Change Manager role you will be responsible for managing all aspects of configuration changes and release of new systems ensuring that all changes and releases are implemented efficiently, meet the predefined requirements, and are aligned with the organisation's goals and objectives.

In this role, you will:

- Manage the end-to-end process of system releases, including coordinating with internal teams and external vendors to ensure seamless deployment and integration.
- Maintain and refine the processes for managing and tracking changes and releases, ensuring compliance with the change and release policy, and continuously improving these processes for efficiency.
- Collaborate with internal project teams, vendors, and stakeholders across engineering, architecture, and delivery teams to ensure their needs are met and to facilitate effective communication and coordination.
- Organize and manage pre-CAB technical reviews and coordinate the change
- Advisory Board (CAB) meetings, ensuring all changes and releases are reviewed and approved according to organizational standards.
- Play a key role in the development and refreshment of relevant processes and policies, ensuring they support the organization's strategic objectives and compliance requirements.
- Evaluate potential risks and impacts of proposed changes and releases on the service environment, including security, performance, and availability, and implement strategies to mitigate these risks.
- Monitor, track, and report on the status of changes and releases, ensuring adherence to governance, risk management, and compliance requirements.

About you

What you will bring to the role:

- Demonstrated experience in change and release management roles, showing successful deployment of IT services and systems.
- ITIL Certification and in-depth knowledge of ITIL service management framework, especially in Service Transition and Service Operation areas.
- Proven experience in change management, including use of tools (e.g., JIRA, ServiceNow) to track and manage change requests, releases, and deployments.
- Understanding of project management principles and methodologies (e.g., PRINCE2, Agile) to effectively coordinate across projects and teams.
- Highly collaborate nature, with strong communication and stakeholder engagement skills.
- You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

What’s in it for you?
- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open
- Monthly health & wellbeing activities through our Thrive program.
- Onsite gym & tennis facilities
- Flexible working practices
- Free car parking
- A range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you A copy of the position description can be found

here.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful