Service Manager

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
The purpose of the Service Manager role is to provide effective strategic operational coaching, management and leadership of the Logan - Queensland Kincare Program. The program includes provides a range of services to assist children and young people who are in need of care and protection to meet their permanent care plan needs including safety, stability and wellbeing through a culturally aware and responsive lens with Kin Carers. The program delivers three main services namely Connection Kin, Equipping Kin and Supporting Kin.
The Program uses a client centred, strengths-based, trauma informed framework to guide its service delivery and facilitate sustainable and practical outcomes for children, young people, families, working in partnership with member agencies and local ethnic and sector partners. Its cultural lens aims to link children and young people with a bilingual worker and/or carer and/or community based matched bilingual support worker.
The Service Manager will play a pivotal role in establishing and operationalising the Logan - Queensland Kincare program in Queensland. This program is designed to connect, equip, and support kinship carers, ensuring that children in out-of-home care experience stability and connection with their extended family and cultural roots. Given the establishment phase, this role requires adaptability, problem-solving skills, and the ability to wear multiple hats as the program takes shape.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Bachelor’s in social science or social work or equivalent
- Minimum 5 years’ experience leading or managing teams working with children and families involved in child protection and/or out of home care
- Experience with DCSSDS and working with CALD communities highly desirable

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
To Apply
Applications close Thursday, 13th June 2025
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.