Team Leader

**About Lifest HealthCare**:Lifest HealthCare (LHC) is a registered NDIS provider, working closely with participants, families, insurance companies and other stakeholders to offer unique, personalised health and support care to people with disabilities. We provide compassionate care delivered with integrity and respect to ensure our participants receive the best possible care and support to improve their quality of life.
- The role of Team Leader (Logan & Surrounding Suburbs) is a full-time position and will be working in our Social and Community Hub with several participants with varying diagnosis._

**The purpose of the role** is to facilitate community inclusion for participants, promote independence, decision making and personal choices while focusing on participants needs and goals.

The role of Team Leader is also responsible for managing a team of dedicated Disability Support Workers as well as administration duties relating to rostering, managing appointments for participants, report writing and attending regular meetings.

To be successful in the role, we are looking for:

- Somone who is passionate about working with people living with disabilities and is able to pro-actively engage with participants to build their capacity in a kind, natural and caring manner
- Somone who has previous experience in a similar role as Team Leader or Supervisor
- Someone who is highly organized and has fantastic time management skills
- Someone who has strong communication skills (written and oral)
- Someone who has previously managed teams and can delegate tasks effectively

**Key duties and responsibilities include**:

- Participants_
- Regularly update individual care plans for each participant by gathering key information from Allied Health and other medical professionals
- Complete relevant reports on a regular basis pertaining to participant behaviours and care
- Provide direct care assistance to each participant in accordance with their care plans and as directed by Operations Manager
- Ensure that all care is provided in a caring, neutral and supportive manner
- Support and encourage participates to partake in appropriate activities including home support, community access and outings that align with their goals
- Liaise with relevant stakeholder to ensure participant care is delivered seamlessly
- Complete all appropriate documentation including shift notes, incident reports and monthly progress reports etc
- Work with participants, family/ carers, relevant case managers and other professionals to support the participant’s individual goals
- Identify the risks associated with participants not engaging with services and take a solutions focused approach when addressing concerns with the Operations Manager
- Report to Senior Management immediately on any issues that may affect the continuity of care of participants
- Leadership & accountability_
- Foster a culture in your team of accountability, particularly in relation to participant care, completion of shift notes and other critical documentation
- Read all shift notes completed by staff and action any issues that have arisen, in particularly in relation to the participants medical needs or general wellness
- Mentor and coach your team on best practices and other areas where they may require support
- Ensure team are clocking in and out before approving shifts for the accuracy of payroll
- Demonstrate critical thinking in relation to problem solving and adopting a solution focused mindset wherever possible, particularly in relation to rostering and overtime
- Ensure that all supports & services undertaken are appropriately documented and reviewed
- Report regularly to Operations Manager in relation to participant & staff wellbeing
- Actively contribute to a team environment through open communication, participation in regular Team Member meetings, training and process improvements
- Complete any necessary reports within 24 hours and submit to management i.e. reportable incidents, ABC reports, car hazard report and medications training
- Provide back up and support to other staff, as necessary
- Attend any internal or external meetings as required
- Other tasks as requested by Senior Management
- Staff management_
- Communicate regularly and clearly to ensure team members are aware of information that is relevant to their roles to ensure care is delivered consistently and at the highest possible standard
- Organise meet and greets with new staff and organise buddy shifts (complete buddy and vehicle inspection checklist)
- Actively train new staff on what is expected and how to succeed in their role
- Manage and lead the day-to-day operations of your team including availability, rostering, leave requests and wellbeing
- Forward plan where possible for team leave and absences to ensure participant needs are met and rosters
- Lead by example, cover shifts during emergencies or planned annual leave if required
- Identify a high performing staff member who woul