Network and Telephony Lead

1 week ago

Melbourne, Australia Aurec Human Capital Group Full time

**Permanent Opportunity**:

- **Hybrid working environment (1 day in the office)**:

- **Total Salary Package of $142,929**

The Network & Telephony Lead is accountable for the delivery of information technology infrastructure and service management outcomes for our client. This role is responsible for ensuring that the Managed Service Provider delivers operational services to agreed service levels and continue to improve and evolve our clients suite of services

**Key Responsibilities**:

- Provide technical leadership and guidance to multiple project teams, including 3rd parties, to deliver solutions on time and within defined quality/scope.
- Manage the delivery of Network and Telephony services to meet our ongoing business requirements.
- Lead the outsourced team (vendors) to ensure that Network and Telephony services are operated to expected outcomes, including adherence to SLA's.
- Provide oversight of escalation, prioritisation, and drive stakeholder communication during critical events.
- Work collaboratively with teams and partners to demonstrate thought leadership and bring about new ways of working.
- Communicate effectively with stakeholders recommending improvements to operational activities that will enhance service robustness and reliability.

**Key Selection Criteria**
- Extensive experience and knowledge of a broad range of Network and Telephony technologies such as:

- Firewalls
- Load Balancers
- SDWAN
- Data Centre switching
- Hosted Unified Communications
- Cloud Connectivity
- Experience in successful performance management of external IT service providers specifically an outsourced IT vendor model.
- Understanding the concepts of virtualisation and cloud computing.
- A good understanding in taking a continuous improvement approach to IT Service Management in an outsourced environment.
- Understanding of emerging technologies / improvements so as to appropriately balance risk and enablement.

**Benefits**
- Extensive Leave Capacity (i.e corona virus sick leave)
- Lifestyle and well-being benefits such as:

- Corporate partnership discounts (i.e discounted private health insurance and dental)
- Well-being allowance of $500 to spend on well-being related expenditure.
- Free flu vaccinations
- discounted Mykie365 passes.
- On-site parking
- Bring your dog to work

If this opportunity excites you please hit

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