Network Operations Lead

**About Capgemini**

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.

**Let's talk about the team**:
Capgemini Engineering, a division of the esteemed Capgemini Group, is a global leader in engineering and research and development (ER&D) services. With a vast and diverse team of professionals spanning various industries, Capgemini Engineering delivers innovative solutions to drive digital transformation for clients worldwide. Leveraging a wealth of expertise and resources, the division contributes significantly to the overall revenues of the Capgemini Group. Committed to excellence and client satisfaction, Capgemini Engineering fosters a culture of innovation and collaboration, empowering teams to tackle complex challenges and deliver value-driven outcomes. Through its dedication to engineering excellence, Capgemini Engineering continues to solidify its position as a trusted partner for leading global companies seeking cutting-edge solutions and transformative technologies.

**Let’s talk about the roles and responsibilities**:
At Capgemini Engineering, we're seeking a driven and experienced Network Operations Lead to join our team in Melbourne. As the Network Operations Lead, you'll play a pivotal role in ensuring the smooth operation and reliability of our network systems. Your responsibilities will include providing leadership oversight to a diverse team of engineering professionals, managing third-party consortium partners, and implementing industry best practices to maintain optimal network performance.

**Key Responsibilities**:

- Develop and implement practices and processes aligned with service lifecycle management functions, including Change Management, Configuration Management, Incident Management, Problem Management, Event Management, Knowledge Management, and Service Improvement.
- Provide indirect management oversight over the entire technology lifecycle within the network space, encompassing Routing and Switching, Radio Frequency (RF), and mission-critical surveillance solutions.
- Ensure quality network service by establishing and enforcing managed hosting standards, metrics, and industry best practices.
- Address stakeholder requests such as Service Orders, Service Disconnects, and User Account creation.
- Collaborate with consortium partners to plan, design, build, install, and configure new network and security capabilities tailored to enterprise network needs.
- Proactively anticipate risks and constraints, developing solutions to mitigate impacts on schedule and user experience.
- Take a consultative approach to major activities and projects, documenting requirements accurately and developing clear execution plans.

**Qualifications**:

- Bachelor’s Degree and a minimum of nine (9) years of relevant work experience, or a Graduate Degree and a minimum of 7 years of related experience.
- ITIL v4 practitioner certification with at least four (4) years of experience implementing best practices in an Operations Center.

**Desirable Skills**:

- Familiarity with mission-critical network operations and procedures.
- Experience with network operations tools such as ServiceNow, Grafana, InfluxDB, Cisco DNA Center, VMware, Splunk, Icinga, and Netbox.
- Proficiency in continual improvement of network operations procedures and training.
- Strong supervisory and motivational skills.
- Advanced knowledge of network design and implementation, including SD-WAN, SD-LAN, MPLS, DWDM, and Pseudo-wire Emulation (PWE).
- Extensive experience with Cisco routers and switches, Juniper routers and switches, Rohde & Schwarz radio systems, VMware, and Telephony technologies.
- Detailed understanding of network security, including Firewalls, VPNs, Proxies, and DDI.
- Familiarity with automation tools such as Ansible and scripting languages like Python would be advantageous.

Join us at Capgemini Engineering and take the lead in ensuring the reliability and efficiency of our network operations while contributing to the success of our business and customer satisfaction.

**Let's talk about what's in it for you**
At Capgemini, we help you get the future you want not only in your career but for you