Client Engagement Manager

4 days ago

Sydney, Australia Mercer Full time

**Client Engagement Manager**

**What can you expect?**

As a Client Engagement Manager in the Mercer Career Products team - you will be responsible for managing a portfolio of clients across the broad Australian market (all industries). Ensuring our remuneration and benefit benchmarking products are meeting client needs and providing insights into the talent market that adds value to their business and strengthens our client relationships.

**What is in it for you?**

At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities, which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
- Open to Sydney or Melbourne location
- Flexible work arrangements
- Discounted insurances
- Incentive Compensation Plan
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues

**We will count on you to**:

- Manage and grow a portfolio of clients within the General Market (All industries)
- Lead the Australia and New Zealand offering of Mercer’s global flagship product, the Total Remuneration Survey
- Develop and maintain relationships with key contacts in leading companies and maintain significant presence in the market
- Success measured by client retention, revenue growth and where applicable, database growth metrics
- Draw on deep market and product knowledge, as well as broader HR and remuneration experience to demonstrate value to clients
- Lead events both pre and post survey release to maintain close contact with the market and communicate new insights
- Generate new insights tailored to the client portfolio and work to commercialize these insights where possible.

**What you need to have**:

- Business and commercial acumen
- Product management experience preferred
- HR and remuneration experience
- Able to work with and effectively manage a diverse range of stakeholders
- Have outstanding presentation, written and verbal communication, engagement and interpersonal skills
- Able to build strong robust relationships with clients and internal stakeholders to deliver confidence and trusted working relationships.
- Able to interpret complex data into easy-to-understand language
- Accountable for driving measurable outcomes
- An understanding of how survey trends are likely to impact on end users

**About us**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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