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Retail and Solutions Strategist
2 weeks ago
**Location**: Melbourne, Australia
**Job type**: Full-time, Permanent
**Hours**: 10:30am-6:30pm Melbourne Time (AEST)
**About EDITED**
EDITED is the global leader in Retail Intelligence. We help retailers increase margins, generate more sales and drive better outcomes through AI-driven Automation and Market & Enterprise Intelligence.
By connecting internal enterprise and external market data, brands like John Lewis, Puma and Abercrombie & Fitch use the EDITED suite of intelligence products to drive insights into action in a more profitable and coordinated way.
At EDITED, we always dream big, with a commitment to deliver measurable value to our customers. We believe in exceeding expectations and challenging the status quo. We do this by combining our Retail Intelligence Platform, Enterprise Intelligence software and Automation to drive better and faster decision making for retailers.
We are a remote-first company, which means you can work fully remotely or from our London hub. We hold regular in-person social events and would love to see your face
**The Role**
As a Retail Strategist you will work with some of the world's biggest brands as an EDITED solution and retail industry expert who challenges our customers to think differently about their business. Your mission is to enable our customers to make expert decisions and maximise their return on investment by delivering best-in-class value creation and training.
This role requires you to be involved in the pre-sales process, working closely with the Sales Executives to demonstrate EDITED and articulate the value of the solution to senior executive prospects as well as post-sales, as part of the Customer Success team managing your own portfolio of clients.You will have a genuine passion for the retail industry and will use your expertise to identify opportunities to drive value and retention with existing and potential customers across APAC whilst advocating for our customer’s needs internally to ensure we’re delivering a world-class product.
**Responsibilities**
- Operates pre sales to support Sales Executives in driving revenue through product expertise and tailored solution creation.
- Ability to understand prospect technical environments and interpret the dependencies of their reporting and decision making process (including analytics environments, marketing solutions, site optimization solutions, inventory management, etc.).
- Support sales with presentations and live software demonstrations to a diverse, enterprise-class audience ranging from C-Level Execs to IT resources.
- Draw on best-practice retail industry practitioner experience to interpret, align and optimise for requirements to buy and utilise the EDITED product portfolio.
- Keep abreast of competitive offerings and how to differentiate from our offering.
- Develop the ability to communicate the value that EDITED has delivered and can deliver in the future to each client
- Learn and refine the EDITED sales approach around solution messaging, and value delivery.
- Operates post-sales to deliver projects to enable our customers to achieve their business objectives using the EDITED product suite to drive measurable impact whilst serving as technical and industry exp
- Act as a trusted advisor to our Customers; manage their relationship with EDITED by translating their pain into solutions through creating EDITED strategies to support value realisation.
- Driving customer self sufficiency within platform through training sessions and strategic workshops with clients.
- Works alongside the Account Manager in following customer success process to ensure we capture value delivery from our client’s & present it back to executive sponsors.
- Acts as a thought leader and Subject Matter Expert.
- Responsible for challenging our customers to think differently and driving positive change within their business.
**Requirements**:
**About You**:
- You have 5+ years of industry experience within a retail head office
- Have strong written and oral communication and presentation skills with experience presenting in front of groups and senior stakeholders
- Are confident challenging senior stakeholders to think differently about their business and processes
- Understand the pain points of the retail industry and feels passionate in changing the status quo
- Experienced working in ecommerce, digital or merchandising with a strong focus on retail insights and analytics
- Have a high degree of business acumen, crucially in the area of retail, and preferably in data and analytics
- Have the ability to thrive in high stress, competitive, fast paced environments
- Are a self-motivator and creator of your own success
**Bonus points**:
- Mandarin or cantonese as a first or second language (nice to have)
*
Perks & Benefits*
- This location of this role is flexible so you can work at home or from a WeWork office in Melbourne
- Enhanced parental leave policy
- Flexibility and understanding for big life events li
