Store Manager Luxury Fashion Chadstone

2 weeks ago

Melbourne, Australia Relier Group Full time

Work with a brand that values development, training and growth
- Be a part of the fast-paced Melbourne Fashion Capital
- Opportunities to expand your career across the globe

**The Role**

Our client is an iconic Label with stand-alone stores across the globe. They have an incredibly strong track record for internal succession into higher retail and support office roles.
- In this role, you will lead, train, manage, motivate, and develop the store team to achieve sales in line with set targets. You will continue to ensure that the team is creating a lasting client relationship with both new and existing clients, and provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.- Previous experience leading team sizes over 10+
- Luxury or fashion experience will be viewed favourably for this position
- Experience in KPI delivery and optimisation across sales, wages, average sale, client spend, stock management and online order management
- Experience in operations and leading a high-performance team
- Results driven & strong integrity
- An Optimistic Outlook
- Team Oriented Leadership Style
- A strong passion for internal career development
- A clear passion for luxury service and luxury styling

**Key Responsibilities**:

- Ensure client satisfaction is achieved by all team members and that sales & brand expectations are upheld across all business KPIs
- Analyze the store sales and work to take necessary action to maximize sales opportunities
- Build solid client relations and generate a returning Client base
- Provide weekly feedback to the B&P team concerning stock issues that may impact sales in-store
- Identify clients’ expenditure and trends season on season, and provide feedback to the B&P team follow up with the relevant strategy
- To ensure that all team members achieve a superior standard of product knowledge to maximize sales
- Use the business CRM at an optimised standard to ensure all client communications and employee relations documentation is managed in line with expectations
- Collaborate with your Regional and Field manager to ensure training and development opportunities are offered to all staff members
- Create an enjoyable working environment that promotes passion, focus, results, and inclusivity
- Work closely with team on personal development plans and/or performance improvement plans
- Prepare, manage and execute the Visual Merchandising launches to ensure that a consistently high standard of Visual Presentation is achieved and reflective of the brand directive
- Have a thorough understanding of loss prevention procedures and ensure stock levels, discrepancies and transfers are meticulously managed

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