Client Relationship Manager

1 week ago

Brisbane, Australia Nextt Group Pty Ltd Full time

**Position Description**
**Who’s Nextt**
We employ over 1600 professionals and have services across NSW, QLD, SA, and VIC, making The Nextt Group one of Australia’s largest NDIS providers. Over the last 20 years we have built a strong service that specialises in supporting people with a broad range of disabilities and/or mental health challenges. Each year, we positively impact the lives of over 1500 people through our wide range of leading-edge person-centred experiences.
Our people are Principled, Committed, Responsive and Creative, and are excited to come to work.
**What we offer**:

- Flexible work arrangements and the tools you need to do a great job
- Phone allowance
- Learning and development opportunities
- A highly skilled, passionate and dedicated team who work together to support the business, engage and learn from each other
- Be part of a workplace that genuinely cares about its people and the community at large
- Collaborative, fun and positive working culture, including extensive wellbeing programs through our wellness hub

**What’s your Nextt Role?**
As a **Client Relationship Manager** you will be part of our Brisbane team based in Mount Gravatt. Being motivated to assist in delivering exceptional service to our NDIS participants and support people with a range of complex Mental Health issues to achieve their goals and live an independent life. Reporting to Service Delivery Manager you will take ownership of your own group of participants within set areas of Brisbane and manage all client referrals, on-boarding and engagement throughout their journey with The Nextt Group.
Along with extensive knowledge in Disability Industry with focus on Mental Health and High Physical supports and high level of stakeholder management, you will also:

- Building and maintaining relationships with clients, their families, external providers and internal stakeholders
- Assist participants to maximize the benefits of their package/plan in an acceptable timeframe and within allocated funding
- Ensure a smooth onboarding of new clients
- Ensure participant needs, preferences for support workers are captured and briefed into scheduling and people and culture teams
- Implement care plans in line with NDIS and participant needs
- Facilitate ongoing support to our NDIS participants by exceptional customer experience, engagement and support in the achievement of their goals
- Capture and maintain client information across various management systems
- Implement and manage critical incident reporting, compliance and client retention
- Support the regional management team with the implementation of strategic business planning

**To be considered for this role, you will have**:

- Client Interaction role in Disability, Health or related background will be highly regarded
- Demonstrated experience in customer service and in managing and implementing active supports and strength-based recovery approaches to support participants to have a meaningful life
- Experience of the intake / assessment function, planning and service delivery within NDIS Framework
- Ability to prioritize, work under pressure and meet deadlines
- Strong interpersonal skills
- Work collaboratively with internal and external stakeholders
- Join our team and support our clients to get more out of life
**For a confidential Discussion do not hesitate to contact**:
Gabriel Bueno - Senior Recruitment Partner
02 8736 7223

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